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⚠️ We apologize for the inconvenience. Telkomsel tourist eSIM and SIM card registrations are temporarily unavailable due to scheduled maintenance from October 8, 11 PM to October 9, 6 AM (Bali Time).
Thank you for your understanding.

eSIM BaliEasy • Help & Solutions

Your BaliEasy eSIM questions,
answered.

Find practical answers for your BaliEasy Telkomsel eSIM — from choosing a plan and completing KYC to getting connected, checking data and topping up.

Explore eSIM help

1 guides available.

Need help with your BaliEasy eSIM?

Tell our Bali-based team what you need help with. If you have already ordered, have your order number and phone model ready so we can help you take the next step.
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Looking for a plan? Compare eSIM plans · Browse all guides · Find our stores

Check the date of each guide and the details of your own BaliEasy order. Benefits and registration requirements depend on your selected plan and device.

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Nyepi Day Notice - March 19, 2026

All transactions and purchases operate as normal.

Please note that during Nyepi Day (Balinese Day of Silence) on March 19, 2026:

  • BaliEasy Customer Support response may be slower than usual
  • Telkomsel eSIM registration may experience delays
  • Mobile internet services (Telkomsel) may not be available in most areas of Bali

Thank you for your understanding.

Found a lower price? We’ll refund the difference!

📌 How It Works:

  1. Find a lower price within 48 hours of purchase (same plan, validity, & network).
  2. Email us at esim@balieasy.com with:
    Subject: Lowest Price Guarantee Request – [Your Order Number]
    Proof (screenshot/link) + Order details
  3. Review in 3 business days → If valid, refund processed to your original payment method.
Learn more about our Lowest Price Guarantee