eSIM FAQs
Frequently Asked Questions
Which devices support eSIM in Bali?
eSIM support is dependent on the phone model and software version, rather than the location. However, you can check compatible devices by visiting this page, which lists phones that support eSIM in Bali and elsewhere. Generally, most recent models from brands like Apple, Samsung, Google, and Huawei have eSIM compatibility.
What is an eSIM and how does it work?
An eSIM, or embedded SIM, is a digital SIM that allows you to activate a mobile network plan without needing a physical SIM card. It’s built directly into your device, meaning you can switch between carriers and plans more easily, without swapping physical SIM cards.
Here’s how it works:
1. Activation: You get a QR code or activation details from your carrier, which you can scan or enter into your device.
2. Setup: Once activated, the eSIM functions just like a traditional SIM, allowing you to make calls, send texts, and use data.
3. Switching: You can store multiple eSIM profiles on one device, making it easy to switch between network providers or plans.
eSIM is particularly convenient for frequent travelers and those looking for flexibility in managing their mobile plans. It is compatible with many modern devices from brands like Apple, Samsung, Google, and Huawei.
Which eSIM provider is best in Bali?
For reliable connectivity in Bali, Telkomsel is the top eSIM provider. As Indonesia’s largest network operator, Telkomsel offers extensive coverage across the island, ensuring consistent high-speed internet access.
How to top up my Telkomsel eSIM data?
To top up your Telkomsel eSIM data, you have several convenient options:
1. MyTelkomsel App:
- Download and install the MyTelkomsel app from your device’s app store.
- Open the app and log in with your Telkomsel number.
- Navigate to the “Shop” or “Buy Package” section.
- Select your preferred data package and proceed with the payment using available methods such as e-wallets, credit/debit cards, or bank transfers.
2. USSD Code:
- Dial *363# from your device.
- Follow the on-screen prompts to choose and purchase a data package.
- Confirm your selection to complete the transaction.
3. Online Banking or E-Wallets:
- Access your preferred online banking app or e-wallet.
- Navigate to the mobile top-up section.
- Enter your Telkomsel number and select the desired data package.
- Complete the payment to top up your eSIM.
Can I use two eSIMs at the same time?
Yes, you can use two eSIMs simultaneously on devices that support dual eSIM functionality. For instance, starting with the iPhone 13 models, Apple introduced support for dual eSIMs, enabling users to operate two eSIMs at the same time. This feature allows you to have two active mobile plans without the need for physical SIM cards.
Can I use my SIM card and eSIM at the same time?
Yes, you can use both a physical SIM card and an eSIM simultaneously on devices that support Dual SIM functionality. This setup allows you to have two active mobile plans on a single device, which is beneficial for managing personal and business lines or for using different carriers.
How to activate eSIM in Bali?
For iPhone (more details here):
- Go to Settings > Cellular > Add Cellular Plan.
- Scan the provided QR code or enter the activation details manually.
- Follow the on-screen instructions to complete the setup.
- Set the eSIM as your primary data line if desired, and adjust settings for calls and messages according to your preferences.
For Android:
- Go to Settings > Network & Internet > Mobile Network > Add Carrier.
- Scan the provided QR code or enter the activation details manually.
- Follow the on-screen instructions to complete the setup.
- Set the eSIM as your primary data line if desired, and adjust settings for calls and messages according to your preferences.
By following these steps, you can enjoy seamless connectivity during your stay in Bali without the need for a physical SIM card.
How much does a SIM card cost at Bali Airport?
Purchasing a SIM card upon arrival at Ngurah Rai International Airport in Bali can provide immediate connectivity; however, travelers often face queues ranging from 1 to 1.5 hours, leading to potential delays. Additionally, SIM card prices at the airport are typically higher than those found in eSIM online store Bali.
For instance, Telkomsel eSIMs at the airport range from IDR 250,000 to IDR 1,250,000, depending on the data package selected.
When and how can I uninstall my eSIM?
You can uninstall your eSIM at any time through your device’s settings. Here’s how to do it:
For iPhone:
1. Open Settings: Tap the Settings app on your home screen.
2. Navigate to Cellular: Select Cellular or Mobile Data.
3. Select the eSIM Plan: Under Cellular Plans, choose the eSIM you wish to remove.
4. Remove the Plan: Tap Delete eSIM or Remove Cellular Plan, then confirm your choice. (Apple Support)
For Android:
Note: Steps may vary depending on the device manufacturer and Android version.
1. Open Settings: Access the Settings app.
2. Go to Network Settings: Tap Network & Internet or Connections.
3. Access SIM Settings: Select Mobile Network or SIM card manager.
4. Choose the eSIM: Tap the eSIM you want to delete.
5. Remove the eSIM: Tap Remove or Erase SIM, then confirm the deletion.
By following these steps, you can effectively uninstall your eSIM when it’s no longer needed.
Why is your price much lower compared to the airport and local stores?
We partner directly with Telkomsel, Indonesia’s leading network provider, allowing us to offer competitive prices without the overhead costs associated with physical stores.
Payment and Refund Questions
What are the available payment methods at BaliEasy?
You can pay via PayPal, credit card, and debit card.
Which fees are included when I buy eSIM?
There are no additional fees, the price you see is the total cost.
How do I request a refund?
To request a refund, please follow these steps:
- Compose an email to esim@balieasy.com with the subject line “Refund Request for eSIM Purchase.”
- Include Necessary Details: In the email, be sure to include:
– Your Full Name: As used when purchasing the eSIM.
– Order Number: This can be found in your purchase confirmation email.
– Reason for Refund: A brief description explaining why you’re requesting a refund.
– Contact Information: Your email and phone number for any follow-up questions. - Processing Time: Once your refund request is submitted, BaliEasy’s support team will review it and respond within a few business days with the status of your request.
How long does it take to process a refund?
Once your refund request is confirmed, it will take approximately 1-3 business days to process.
Will I get a full refund or partial refund?
You will receive a full refund in USD for your purchase, with no deductions or additional fees. The amount refunded will match the total you initially paid, ensuring you are fully reimbursed.
Other Questions
Where can I view my Telkomsel eSIM data usage?
To check your data balance and usage on your Telkomsel eSIM, simply dial *888# from your device. After dialing, a menu will appear with options to view your data balance and usage. Follow the prompts provided on your screen to navigate through the options and check your current data usage details.
When is the best time to set up my Bali eSIM?
An eSIM, or embedded SIM, is a digital SIM that allows you to activate a mobile network plan without needing a physical SIM card. It’s built directly into your device, meaning you can switch between carriers and plans more easily, without swapping physical SIM cards.
Here’s how it works:
1. Activation: You get a QR code or activation details from your carrier, which you can scan or enter into your device.
2. Setup: Once activated, the eSIM functions just like a traditional SIM, allowing you to make calls, send texts, and use data.
3. Switching: You can store multiple eSIM profiles on one device, making it easy to switch between network providers or plans.
eSIM is particularly convenient for frequent travelers and those looking for flexibility in managing their mobile plans. It is compatible with many modern devices from brands like Apple, Samsung, Google, and Huawei.
When is the best time to set up my eSIM?
The ideal time to set up your eSIM is a maximum of 3 days before arriving in Bali. Activating it close to your travel date ensures that your data plan’s validity aligns with your stay, so you get the most out of your service.
How long does it take for an eSIM QR code to arrive?
After completing the KYC (Know Your Customer) form, you’ll receive the QR code via email. If you purchase more than three days before your trip, the QR code will be sent 1 to 3 days before your arrival to comply with government regulations.
My QR code isn’t working. What should I do?
If your QR code isn’t working, please contact us at esim@balieasy.com for assistance. Our team will help troubleshoot the issue and ensure you get connected as soon as possible.
Do I get a local phone number with the eSIM?
Yes, you will get a local +62 Indonesian phone number with your eSIM. This allows you to make calls, send SMS, and conveniently use services like Grab or Gojek during your stay in Bali.
Can I order an eSIM at the last minute after I’ve already arrived in Bali?
Yes, you can! Simply place your order online, complete the KYC process, and you’ll receive your eSIM QR code within a few minutes. It’s quick and hassle-free, ensuring you can get connected even after arriving in Bali.
Stay Connected in Bali with Ease
Get your eSIM today and enjoy seamless internet access the moment you land. No more SIM card swaps or airport hassle—just scan, activate, and explore. It’s that simple!
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