Why a Telkomsel eSIM Can Suddenly Stop Working

A Telkomsel eSIM can suddenly stop working mainly due to IMEI and validity limitations, not because of a network error. For tourists, IMEI access is usually temporary (up to 30 days), and once it expires, or if the data or credit validity ends without a timely top-up, Telkomsel will automatically block the service.

Below is a clear explanation of why this happens and what you can do.

Reasons Telkomsel eSIM Stop Working

1. IMEI Registration Is Temporary (30 Days)

For tourists, phones that are not permanently registered in Indonesia are given temporary IMEI access for up to 30 days.

Once this period ends, local networks (including Telkomsel) will block service on that device.

2. No Top-Up After the Initial Validity

Even if your IMEI is still within the allowed period, your number can become inactive if:

• The data or credit has expired, and
• No top-up was made within Telkomsel’s active period rules.

Read more: Mobile Phone without IMEI Registration in Bali Indonesia

What You Can Do If Your Telkomsel eSIM Stops Working

Option 1: Buy a New eSIM

Purchasing a new tourist eSIM will trigger a new temporary IMEI registration, usually valid for another 30 days. This is the easiest solution for most travelers.

Option 2: Buy a Phone in Indonesia

Phones purchased locally already have permanent IMEI registration, so you can use Indonesian SIMs or eSIMs without time limits.

Option 3: Register Your IMEI at Customs

You can permanently register your phone’s IMEI at Bea Cukai (Indonesian Customs).

• This requires paying import tax based on your phone’s value.
• Once approved, your device can use Indonesian networks permanently.

Read more: Simple Steps to Fix an eSIM Stuck on Activating in iPhone

Important Notes for Bali Tourists

• IMEI blocking is a national regulation, not a Telkomsel-specific issue.
• Wi-Fi will still work even if your IMEI is blocked.
• Re-entering Indonesia does not automatically reset IMEI validity unless you use a new temporary registration (for example, with a new tourist eSIM).

Summary

• Tourist IMEI access is usually limited to 30 days
• No top-up or expired validity can also cause inactivity
• Short-term fix: buy a new eSIM
• Long-term fix: buy a local phone or register IMEI with Customs

Understanding these rules helps you avoid sudden loss of signal while enjoying Bali, and choose the right setup for your length of stay.

Staying Connected in Bali with BaliEasy eSIM

For many travelers, the biggest frustration is not the rules themselves, but not knowing what to do when something stops working. This is where BaliEasy can be helpful.

If you use a BaliEasy eSIM, you can top up your data or credit easily when needed. This helps keep your number active and avoids confusion around package validity or timing, especially if your stay changes or you extend your trip.

If you ever run into issues, such as your number suddenly becoming inactive, IMEI-related restrictions, or data not working, with eSIM BaliEasy you’ll have 24/7 access to real human support, not automated replies.

Our team is familiar with Telkomsel services and Indonesia’s IMEI regulations, and can explain your options clearly based on whether you’re staying short-term or longer-term.

For Bali tourists who prefer a more straightforward setup and reliable assistance when needed, BaliEasy offers a practical and supportive option to stay connected during your time in Indonesia.