Telkomsel eSIM in Indonesia: What You Need to Know

Telkomsel is Indonesia’s leading mobile network provider, known for its wide coverage, stable connection, and fast 4G/5G speeds. This guide explains the key details about Telkomsel SIM cards and eSIMs, including where to buy them, available plans, and how to easily top up your internet data during your stay in Indonesia.

 

Telkomsel Overview

Founded in 1995, PT Telekomunikasi Selular (Telkomsel) is the largest telecommunications provider in Indonesia, serving more than 170 million customers nationwide. The company delivers a full range of connectivity and digital solutions, from traditional SIM cards to advanced mobile and IoT services.

Essential Details:

• Core Services: prepaid and postpaid mobile plans, mobile internet access, and digital services such as MyTelkomsel, GraPARI, Telkomsel Virtual Assistant, Digital Advertising, Digital Lifestyle, and IoT solutions.
• Subscriber Base: exceeds 170 million users
• Network Reach: extensive coverage across Indonesia, supported by over 160,000 Base Transceiver Stations (BTS) as of 2018
• Customer Assistance: round-the-clock service via phone, live chat, email, and social media, as well as MyGraPARI self-service kiosks, available in both Indonesian and English

With its vast infrastructure and consistently strong signal quality, Telkomsel remains the dominant and most reliable mobile network for both residents and visitors throughout Indonesia.

 

Telkomsel Network Coverage in Indonesia

Telkomsel offers the most extensive and dependable mobile coverage in Indonesia, ensuring stable internet and call connectivity for both residents and travelers. Its network spans nearly the entire country, making it a reliable choice for those visiting even semi-rural or coastal areas.

Coverage extends across major islands, Java, Bali, Sumatra, Kalimantan, and Sulawesi, reaching Indonesia’s largest cities and tourist destinations. In urban centers such as Jakarta, Surabaya, and Medan, Telkomsel provides strong 4G/LTE performance.

In more rural or less developed regions, Telkomsel continues to strengthen its networks. Connectivity remains solid in popular tourist areas outside main cities, including Canggu, Seminyak, Ubud, and Uluwatu, making it an ideal option for travelers who plan to explore beyond central Bali or major cities.

 

Telkomsel Internet Speed in Indonesia

According to OpenSignal (June 2025), Telkomsel ranks as one of the fastest mobile networks in Indonesia, consistently outperforming most competitors in both download and upload performance.

Network Performance Overview:

• Average download speed: 26.1 Mbps
• Average upload speed: 11.1 Mbps
• Consistency rating: 61.7% (second only to Indosat at 64.8%)

Data from OpenSignal’s speed map shows that Telkomsel maintains high-speed connectivity across the country, offering users smooth browsing, streaming, and file-sharing experiences. Whether in major cities or popular destinations like Bali and Java, Telkomsel remains the most reliable choice for fast mobile internet.

 

Best Telkomsel SIM Option for Travelers: Tourist SIMPATI Card

Telkomsel provides a dedicated SIM card for international visitors called the Tourist SIMPATI Card, designed to help travelers stay connected easily throughout Indonesia. It uses Telkomsel’s nationwide network, offering reliable coverage whether you’re relaxing on Bali’s beaches or venturing to more remote islands. This prepaid pack offers a practical and cost-effective solution for short stays.

Key Features:

• Data quota: 25 GB, usable across Telkomsel’s 3G, 4G, and 5G networks
• Voice calls: 25 minutes (local or international)
• Validity period: 30 days, ideal for typical holiday visits
• Price: around Rp150,000

Where to Buy or Collect:

The Tourist SIMPATI Card can be purchased directly at GraPARI centers, authorized Telkomsel outlets, or trusted resellers. Make sure to choose a trusted place to buy a simcard.

You can also buy it online from the BaliEasy website, and you can even have it delivered straight to your hotel for added convenience.

Alternatively, you can buy from other online platforms, just make sure the SIM card is specifically for tourists.

Restrictions:

• Available only to foreign visitors holding valid passports
• Each passport can be used to register up to three SIM cards
• The package is valid for 30 days. After 30 days, the IMEI will be inactive and needs to be re-registered. In the second month, you need to buy a new eSIM or SIM card, and in the third month, you can register at a GraPARI center.

Does Telkomsel Indonesia Offer eSIM?

Yes, Telkomsel now provides a Tourist Prepaid eSIM, giving international visitors access to Indonesia’s largest and most reliable mobile network without needing a physical SIM card. It’s a quick, digital way to get connected before or after arrival.

Key Advantages:

• Instant setup: activate instantly by scanning a QR code.
• No physical SIM: everything is managed digitally.
• Dual SIM flexibility: keep your original number active while using a local data plan.
• Completely online: buy and activate from anywhere, anytime.

For travelers who want a smoother and more traveler-friendly setup, BaliEasy eSIM is an official Telkomsel partner, offering the same trusted network with added convenience.

With BaliEasy eSIM, you get:

• Activate instantly by QR code, no local store needed.
• Get local data, Indonesian phone number, and free IMEI registration.
• 24/7 English-language support from our Bali-based team

It’s the most effortless way to enjoy Telkomsel’s coverage and speed across Bali and the rest of Indonesia, fully digital, instant, and traveler-ready.

 

Where to Buy a Telkomsel SIM Card

Telkomsel SIM cards are easy to find throughout Indonesia, giving travelers multiple ways to get connected. Below is a detailed overview of where and how to purchase both physical SIM cards and eSIMs during your trip.

1. Buying a Physical Telkomsel SIM Card

Telkomsel SIM cards can be purchased from several official and retail channels:

• GraPARI Official Stores
  The most reliable option. GraPARI outlets are Telkomsel’s official service centers, located in major cities and tourist hubs such as GraPARI Bali Galeria Mall (Kuta). Staff can help you register, activate, and test your SIM on the spot.
• Airports
  If you’re landing in Bali, you can easily buy a Telkomsel SIM card right after arrival. Authorized Telkomsel kiosks and partner booths are available at Ngurah Rai International Airport (Denpasar), located in the International Arrival Terminal. However, keep in mind that airport prices are often a bit higher compared to GraPARI outlets.
• Online Pre-Order (Tourist SIMPATI Card)
  Travelers can pre-order a Tourist SIMPATI Card through websites such as BaliEasy before their arrival. The SIM card can then be collected at designated pick-up points, including Bali Airport, your hotel in Bali, or even Mandalika–Lombok, if pick-up service is available there.
  You’ll need your passport for registration and the confirmation email as proof of purchase.
• Convenience Stores (Alfamart & Indomaret)
  Telkomsel SIM cards are also available at chain stores like Alfamart and Indomaret. Prices are competitive, but activation may need to be done manually via the MyTelkomsel App or with store assistance.
• Telkomsel Kiosks & Booths
  You can also buy SIM cards at Telkomsel Kiosks or partner booths located in popular areas like Canggu, Seminyak, and Ubud.
  If you’re in Bali, you can visit the BaliEasy Store in Pererenan and Seseh, where staff can help you choose the right SIM plan, register your passport, and activate your SIM or eSIM instantly.

2. Buying a Telkomsel eSIM in Indonesia

For travelers who prefer eSIMs, Telkomsel offers multiple ways to obtain eSIMs:

• Online via BaliEasy
  You can easily buy a Telkomsel-powered eSIM online from BaliEasy before arriving in Indonesia. After purchase, you’ll instantly receive a QR code by email to activate your eSIM and get connected within minutes.
• GraPARI Outlets and Partner Booths
  The Tourist Prepaid eSIM is also available at GraPARI centers and Telkomsel partner outlets in Jakarta, Bali, and Batam.
• MyTelkomsel App or UMB *363#
  Users can buy or manage their eSIM plan directly through the MyTelkomsel App or by dialing *363# on their device.
• Buy at Official BaliEasy Offline Store
  You can also visit our BaliEasy Offline Stores in Pererenan and Seseh, trusted locations where you can buy a SIM or eSIM, get local assistance, and have it delivered to your hotel if needed.

📍 BaliEasy Pererenan on Google Maps

Address: Jl. Sempol, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351

📍 BaliEasy Seseh on Google Maps

Address: Jl. Pantai Seseh, Cemagi, Kec. Mengwi, Kabupaten Badung, Bali 80351

Whatsapp: +6281 365 626 111

Official website: esim.balieasy.com

Review: Trustpilot & Google.

 

BaliEasy eSIM (Powered by Telkomsel)

If you want to skip the queue at Telkomsel booth in Airport arrival and get connected instantly once your arrival in Bali, BaliEasy eSIM is the smarter, faster, and more convenient choice for travelers in Indonesia. It uses the Telkomsel network, giving you the same nationwide coverage and high-speed internet, but with a much affordable price and multi language support.

Why Choose BaliEasy?

1. Instant Activation, No Physical Store Visit

Forget about airport queues or visiting a GraPARI outlet. With BaliEasy, you’ll receive your eSIM QR code right after purchase, ready to scan, install, and use within minutes.

2. Works Anywhere

Enjoy the same Telkomsel signal strength and speed anywhere, including in Canggu, Seminyak, Ubud, or Uluwatu.

3. Local Indonesian Phone Number Included

Every BaliEasy eSIM comes with an Indonesian phone number, so you can easily receive OTPs, book rides, order food delivery, or register on local apps like Gojek, Grab, and Tokopedia.

4. 24/7 Real Human Support from Bali

You’ll have access to multiple language-speaking customer support directly from our Bali-based team on WhatsApp anytime you need help. No bots, no waiting.

5. Tourist-Friendly Plans, No Hidden Fees

Choose from flexible data plans that match your travel needs, from short getaways to long stays. All plans are prepaid, transparent, and valid across Bali, with no extra roaming costs.

6. Trusted by Thousands of Travelers

BaliEasy is a top-rated travel eSIM service in Indonesia, trusted by digital nomads, frequent travelers, and tourists who want a worry-free experience.

💡 Get Connected Instantly

Buy your BaliEasy eSIM today at esim.balieasy.com and enjoy Telkomsel’s network with a completely hassle-free setup.

 

How to Top Up Your Telkomsel SIM or eSIM Internet Data

Recharging your Telkomsel SIM or eSIM is quick and convenient, with several available methods both online and offline. Here’s how you can easily add credit or data to your account:

1. Top Up via the MyTelkomsel App

The MyTelkomsel app is the easiest way to recharge anytime, anywhere.

Steps:

• Download or open the MyTelkomsel App (available on Android & iOS).
• Tap “Top Up” on the home screen.
• Select your desired credit or data amount.
• Choose your preferred payment method (e.g., card, e-wallet, or online banking).
• Confirm the payment, your balance or data will be updated instantly.

2. Top Up Using MyGraPARI Machines

If you prefer an offline option, you can use MyGraPARI self-service kiosks located across Indonesia (in malls, airports, and Telkomsel stores).

Steps:

• Enter your Telkomsel phone number on the screen.
• Choose the top-up amount.
• Select your payment method (cash, debit, or credit card).
• Wait for the confirmation receipt, your balance will be added immediately.

3. Top Up Directly at BaliEasy eSIM

For travelers using BaliEasy eSIM (powered by Telkomsel), topping up is even simpler.

Steps:

• Visit esim.balieasy.com
• Select your preferred data package.
• In the checkout form, enter your Telkomsel phone number under “Order Notes”.
• Complete the purchase securely using Visa, Mastercard, or other international payment methods.
• Your top-up will be processed within minutes by the BaliEasy team, you’ll receive confirmation once it’s active.

Important Notes for BaliEasy Top-Ups:

• Enter your phone number to be topped up in the checkout form under “Order Notes”.
• Top-up purchases are non-refundable.
• Data validity: 28 days.
• Internet data is valid across all regions of Indonesia.
• You can top up multiple times, new data adds to your current balance.
• Top-ups do not replace existing data; they extend your total data amount.
• Hotspot usage is fully supported.
• This is a data-only product, designed specifically for mobile internet.

 

Summary

In conclusion, Telkomsel remains the most reliable mobile network for travelers in Indonesia, offering affordable data plans, strong coverage, and flexible options through both physical SIM cards and eSIMs. With its extensive network, you can stay connected from Bali’s beaches to the mountain regions and remote islands across the archipelago.

Tourists can easily purchase Telkomsel SIM cards at airports, GraPARI outlets, convenience stores, or choose an eSIM from trusted providers.

For those who want a faster and best network coverage, BaliEasy eSIM is the best option, it uses the Telkomsel network, offers instant QR activation, a local number, and 24/7 multi-language support from a local team. Tips: It’s best for you to buy it before your flight to Bali or Indonesia.

Whether you prefer a traditional SIM or a fully digital eSIM experience, Telkomsel ensures fast, stable, and nationwide connectivity, so you can enjoy a seamless trip anywhere in Indonesia.