ByteSIM eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.
In this article, we compare Simify eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.
This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
Simify
Based on Facebook user feedback, Simify’s performance in Bali is often described as hit or miss.
“I have simify right now and it’s a hit and miss, can be slow tbh”
See full discussion: Facebook
Some travelers report acceptable connection, while others mention slow or inconsistent connections, especially during peak hours. This mixed experience suggests that while Simify can work in Bali, performance may vary depending on location, time of day, and usage intensity.
BaliEasy
BaliEasy operates on Telkomsel, which is widely regarded as the strongest mobile network in Bali.
Coverage is generally reliable not only in popular tourist areas like Canggu, Seminyak, Kuta, Uluwatu, and Ubud, but also in more remote or inland locations such as Sidemen, Munduk, Kintamani, Amed, Lovina, and Nusa Penida.
Because BaliEasy uses a direct local Telkomsel line, network performance tends to be more stable and predictable, particularly inland and during busy travel periods.
Simify
Facebook user feedback on Simify’s speed in Bali is mixed but includes positive experiences. Some travelers report using Simify’s unlimited plan for extended stays without noticeable slowdowns and describe the internet speed as fast and reliable throughout their trip.
“I used simify unlimited while in bali for the last 10 days, never had an issue with it slowing down. Great internet speed”
See full discussion: Facebook
This suggests that, in good conditions, Simify can deliver strong performance, though results may still vary by location, time of day, and network load.
BaliEasy
BaliEasy runs on the Telkomsel network, known for fast and stable data across Bali. Performance is generally consistent for everyday use like Maps, WhatsApp calls, social media, and uploads, even during peak hours.
Importantly, BaliEasy does not apply a Fair Usage Policy (FUP), so speeds aren’t intentionally throttled, data simply runs out when used. This makes BaliEasy more predictable for work and regular online use.
Simify
Simify allows hotspot and tethering on its Bali eSIM plans. However, on the unlimited plan, heavy hotspot use can be affected by Fair Usage Policy (FUP), which may reduce speeds after high daily usage.
On fixed-data plans, hotspot is still allowed, but there are no data top-ups, so hotspot usage can consume data quickly and require purchasing a new eSIM.
BaliEasy
With Telkomsel by BaliEasy, hotspot/tethering is allowed, so you can share your connection to other devices.
Because BaliEasy uses fixed data (no “unlimited” throttling model) and supports easy data top-ups without reinstalling the eSIM, it’s typically more practical for travelers who rely on hotspot for work, laptops, or multi-device use during longer stays.
Simify
For Bali-only eSIM plans, Simify offers two options: an unlimited plan and a non-unlimited (fixed data) plan.
Simify’s unlimited Bali eSIM is subject to a Fair Usage Policy (FUP). While advertised as unlimited, speeds can be reduced after heavy daily usage, making it less predictable for hotspot use or consistent high-data needs.
For fixed data, Simify’s Bali plan has USD 18 for 5 GB with 7-day validity. This works for short stays, but the data and validity are limited.
By comparison, BaliEasy offers 36 GB for USD 18 with 30-day validity. This provides far more data and a longer usage period at the same price.
BaliEasy
With the same budget BaliEasy offers significantly better value and flexibility. At USD 18, BaliEasy provides 36 GB with 30-day validity, giving travelers much more data and a longer usage period at the same price point.
BaliEasy also supports easy data top-ups, allowing users to add more data online without changing or reinstalling their eSIM. This makes BaliEasy more practical.
Simify
“Simify esims were a pain to activate and we couldn’t get them to work, spent almost the first day trying and chatting to Simify. Ended up getting a refund and just staying with Telstra roaming. Worth the extra $ instead of wasting time. I’m def tech challenged….but this was not a straight-forward process like everyone says.”
See full discussion: Facebook
Based on Facebook user experiences, Simify’s activation process can be challenging for some travelers.
One user described the eSIM as difficult to activate, spending nearly the first day of their trip troubleshooting and chatting with Simify support before ultimately requesting a refund.
This highlights that, while Simify follows a standard QR-based eSIM setup, the process may not feel straightforward for less tech-savvy users, and resolving issues can take time.
BaliEasy
BaliEasy uses a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network from the start.
Users are asked to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed. This verification step helps prevent common issues such as incorrect IMEI placement, device mismatches, or inactive data lines.
If any issue occurs, the BaliEasy team provides direct human-assisted activation via WhatsApp and email, guiding users step by step until the connection is fully working.
With real local support available around the clock, BaliEasy is particularly helpful for travelers who are new to eSIMs or want reassurance that immediate help is available if something goes wrong upon arrival.
Simify
Simify’s Bali eSIMs are data-only and do not include a local Indonesian (+62) phone number. You can continue using your home number for apps like WhatsApp, but there is no local SMS or calling capability.
This can be less convenient for services that prefer or require a local number, such as Gojek, Grab, or contacting local drivers and restaurants.
BaliEasy
BaliEasy eSIMs include a local +62 Indonesian number along with mobile data. This makes it easier to register and use local apps like Gojek and Grab, receive verification codes, and communicate with local drivers, guides, or businesses.
A local number also simplifies SMS-based services and local calls without relying on international roaming. For travelers who want a more seamless, local-style mobile experience in Bali, BaliEasy offers a clear advantage.
Simify
“There’s a couple of tricks to get them working! Their (Simify) instructions aren’t always accurate”
See full discussion: Facebook
Facebook discussions show mixed views on Simify’s customer support. Some users mention that the service can work well, but note that the setup often requires extra “tricks” and that Simify’s instructions are not always accurate or clear.
This can lead to trial-and-error troubleshooting, especially for less tech-savvy travelers. While support is available, resolving issues may take time and persistence.
BaliEasy
BaliEasy emphasizes direct human support via WhatsApp and email rather than a ticket-only system.
Customers communicate with a real local team in real time, which helps reduce delays and repetitive troubleshooting.
Because BaliEasy operates locally, the support team understands Telkomsel network behavior, IMEI registration, and common device issues. Assistance is hands-on and continues step by step until the connection is fully working, offering reassurance when support is needed most.
Simify
Simify offers a Money Back Guarantee under specific conditions. Refunds are generally available if the eSIM cannot be used due to device incompatibility, trip cancellation, or connection issues that support cannot resolve.
Requests must be made by contacting Simify’s support team, and eligibility depends on usage status and the reason for failure.
BaliEasy
BaliEasy offers a clear and traveler-friendly refund policy. Per policy, customers are eligible for a 100% refund if the device is not compatible or if connection issues occur that cannot be resolved after troubleshooting.
Refund requests are handled directly with the BaliEasy team via WhatsApp or email, with clear guidance on what information is needed.
This human-assisted approach makes the refund process more transparent and less stressful.
Simify
Simify does not have an offline presence in Bali. It operates as a fully digital travel eSIM service, with purchase and activation handled entirely online through its website or app.
As a result, any issues or questions are resolved remotely through online support, with no option for walk-in assistance or in-person setup.
BaliEasy
BaliEasy offers physical stores in Bali, including locations in Canggu, Pererenan, and Seseh. This allows travelers to receive in-person help for activation, troubleshooting, or general questions.
Having offline support can be especially valuable for first-time eSIM users or anyone who wants the reassurance of direct, face-to-face assistance.
| Feature | Telkomsel by BaliEasy | Simify |
| Network/provider | Telkomsel (local line) | Travel eSIM (Bali plans available; unlimited + fixed data) |
| Coverage in Bali | Generally strongest and most reliable across Bali, including inland/remote areas | Mixed; “hit and miss” based on Facebook user feedback |
| Speed consistency | Stable for everyday use; predictable even during peak hours | Can be good in some cases, but varies by location/load |
| Hotspot/tethering | Allowed; practical for multi-device use, plus easy top-ups | Allowed; unlimited may be affected by FUP, fixed data has no top-ups |
| Plan value | Strong data-per-dollar; clear tiers (e.g., 36GB/30 days for $18) | Lower value for Bali-only fixed data (e.g., 5GB/7 days for $18); “unlimited” subject to FUP |
| Activation difficulty | Guided activation with verification + real-time support | Standard QR activation; some users report it can be difficult/time-consuming |
| Local +62 number | Yes, includes local +62 number | No, data-only (no local number/SMS/calls) |
| Support quality | Direct human support via WhatsApp/email; local Telkomsel + IMEI expertise | Mixed; instructions may be unclear and may require extra troubleshooting “tricks” |
| Refund clarity | Clear per policy; 100% refund if incompatible or unresolved connection issues | Money Back Guarantee with conditions; may require troubleshooting + follow-up |
| Offline stores in Bali | Yes (Canggu, Pererenan, Seseh) | No offline stores; fully remote support |
Choose Telkomsel by BaliEasy if you:
Choose Simify if you:
Both Simify and Telkomsel by BaliEasy can work in Bali, but they are built for different travel needs.
Simify is better suited for travelers prioritizing multi-country convenience and self-managed setup.
Telkomsel by BaliEasy is optimized specifically for Bali, offering stronger local coverage, more predictable speeds, hotspot-friendly plans, a local +62 number, and real human support.
For most travelers visiting Bali, especially those who value coverage reliability and help when something goes wrong, Telkomsel by BaliEasy is the safer and more practical choice.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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