ByteSIM eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.
In this article, we compare RedteaGO eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.
This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
RedteaGO
RedteaGO operates as a roaming travel eSIM, not a local Indonesian carrier eSIM. Instead of locking to one provider, it connects via international roaming agreements and automatically switches between available local networks in Indonesia (such as Telkomsel, Indosat, or XL, depending on availability).
Because the network is selected dynamically, users cannot manually choose the network, and coverage strength may vary by location, network congestion, or indoor environments, especially in inland or less touristy areas.
BaliEasy
Telkomsel is widely recognized as the most reliable mobile network in Bali, delivering strong and consistent coverage not only in major tourist areas but also in less-developed and inland regions such as Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
As a true local Telkomsel line, the connection tends to be more stable and predictable, particularly in rural areas and during busy peak-hour periods.
RedteaGO
Some users report positive speed experiences, with reviews noting that setup is quick and data speeds are solid for general use.
“…Setup was quick, the data speed was solid…”
See full discussion: Trustpilot
However, performance can vary depending on location and network conditions, and RedteaGO’s “unlimited” plans typically operate under a Fair Usage Policy, meaning speeds may be reduced after a certain usage threshold, especially during peak hours.
BaliEasy
BaliEasy operates on the Telkomsel network, which is widely known for providing fast and stable mobile data across Bali, particularly for consistent everyday use rather than short speed bursts.
During peak hours, speeds generally remain more predictable compared to many travel eSIM options.
Importantly, BaliEasy’s Telkomsel eSIM does not apply a Fair Usage Policy (FUP). This means speeds are not intentionally reduced after reaching a hidden usage threshold, you simply use your data until it runs out.
As a result, BaliEasy is better suited for travelers who need predictable speed and stability for work, navigation, or regular online communication, without worrying about sudden slowdowns.
RedteaGO
According to RedteaGO’s official support information, hotspot/tethering is supported, users can share their eSIM data connection via Wi-Fi tethering after the eSIM is enabled.
RedteaGO does not list specific device limits or extra restrictions on hotspot use in its official FAQs.
That said, despite hotspot being officially permitted, we could not find any real user reviews or field reports specifically confirming successful hotspot use, the available insights are limited to RedteaGO’s official documentation rather than third-party user experiences.
BaliEasy
BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering without a specific daily cap imposed by the service itself. Users can freely share their mobile data connection with laptops, tablets, or secondary devices as needed.
Because it operates as a local Telkomsel carrier eSIM, hotspot behavior follows standard local network rules rather than typical travel-eSIM limitations. This results in more predictable speeds and stability, especially when using hotspot for video calls, file uploads, or remote work.
For travelers who regularly rely on multiple connected devices throughout the day, BaliEasy provides a more consistent and work-friendly hotspot experience.
RedteaGO
RedteaGO offers several plan types for Indonesia, including daily “unlimited” plans, fixed-data packages, and plans labeled with calling and SMS support.
Fixed-data plans typically come with 30-day or 90-day validity, which can work well for lighter data users or longer stays without heavy usage.
However, pricing is generally less competitive for Bali-focused travelers, for example, RedteaGO’s 10 GB / 30-day plan is around USD 13, while BaliEasy offers 12 GB / 30 days for USD 14 with a local Telkomsel setup.
And while RedteaGO lists plans with calls and SMS, the official site is less clear about the exact phone number type and overall value compared to local alternatives.
BaliEasy
BaliEasy offers simple, transparent plans with full 30-day validity:
These plans deliver better value for common Bali stays (3–7 days, 10–14 days, and 30 days), with more data for the price. BaliEasy also supports easy online data top-ups without reinstalling the eSIM, and pricing is clear with no hidden fees or confusing terms.
RedteaGO
RedteaGO relies on a self-serve, app-based activation process. Many users report that setup is quick and straightforward when everything goes smoothly, with installation handled directly through the app or via a QR code.
“Tried RedTeaGo for my recent trip, and it worked better than I expected. Setup was quick…”
See full discussion: Trustpilot
However, activation is largely DIY, and any issues are typically resolved through online support channels rather than real-time guidance.
BaliEasy
BaliEasy follows a guided activation process designed specifically for Indonesia’s Telkomsel network.
After installing the eSIM via QR code, users are asked to submit a passport photo and an IMEI screenshot from the device where the eSIM is installed, helping prevent common issues such as IMEI mismatches, wrong device installation, or inactive data lines.
If any problem arises, the BaliEasy team provides direct, human-assisted support via WhatsApp and email, guiding users step by step until the connection is fully working.
With 24/7 local human assistance, BaliEasy is especially reassuring for first-time eSIM users or travelers who want immediate help upon arrival.
RedteaGO
RedteaGO does not give a +62 number on data-only Indonesia plans, and even on its “Calls & Texts Available” Indonesia plan, the official site doesn’t clearly guarantee the number will be +62.
BaliEasy
BaliEasy provides a local Indonesian (+62) phone number, which can be extremely helpful during your time in Bali. Having a local number makes it easier to use ride-hailing apps such as Gojek and Grab and may be required for certain local verifications, depending on the service.
A +62 number also allows you to easily make or receive calls from drivers, tour guides, villas, restaurants, and other local businesses, especially when WhatsApp isn’t practical or a quick voice call is needed.
For travelers who want to move around Bali more smoothly and communicate like a local, a local number offers added convenience and flexibility.
RedteaGO
Some users report that response times can vary depending on the channel used.
For example, one Trustpilot reviewer noted that emails sent to the general customer service address went unanswered, while messages submitted through the in-app “feedback” feature received a much faster response.
“Ok so i had issues with my sim i sent 2 emails to the customer service address and got no response. Trick is to send your email to where it says feedback in the app they were super quick at responding…”
See full discussion: Trustpilot
This suggests RedteaGO’s support is primarily ticket-based and remote, with effectiveness depending on using the correct support flow rather than real-time communication.
BaliEasy
BaliEasy prioritizes direct human support via WhatsApp and email instead of relying on app-only ticket systems.
Customers communicate with a real support team in real time, reducing delays and avoiding repetitive troubleshooting.
Because BaliEasy operates locally, the team understands Telkomsel network behavior, IMEI registration, and common device issues, and provides hands-on, step-by-step support until the connection is fully working, offering extra reassurance when fast help matters most.
RedteaGO
RedteaGO generally allows refunds only if the eSIM cannot be activated or used due to a technical issue on RedteaGO’s side, and the request must be submitted within 30 days of purchase.
Once an eSIM is activated, it’s typically considered used and is not refundable, except in specific cases stated by RedteaGO.
Unused data from expired plans is not refunded, and top-ups or account credits are non-refundable.
BaliEasy
BaliEasy offers a more traveler-friendly refund approach, including a 100% refund if a device is incompatible or if connection issues cannot be resolved after troubleshooting.
Refund requests are handled directly through WhatsApp or email with real staff guidance on the required steps.
This human-assisted process helps make refunds clearer, faster, and less stressful for travelers.
RedteaGO
Offline presence: No
RedteaGO operates as a fully digital travel eSIM provider. All purchases, installations, and activations are handled online via its app or website, and its official channels do not list any physical stores or in-person support locations in Bali.
What this means: If you encounter any issues, assistance is provided remotely through online support only, without the option to walk into a local store for help.
BaliEasy
Offline presence: Yes
BaliEasy provides on-the-ground support in Bali, with physical stores located in Canggu, Pererenan, and Seseh.
Why this matters: Travelers can get hands-on help with eSIM activation and troubleshooting, which is especially helpful for first-time eSIM users, urgent setup issues, or anyone who wants extra reassurance that their connection is working properly before exploring the island.
| Feature | Telkomsel by BaliEasy | RedteaGO |
| Network/provider | Local Telkomsel carrier eSIM | Roaming travel eSIM that connects via roaming agreements; underlying local network can vary |
| Coverage in Bali | Strong and consistent across Bali, including inland/remote areas | Varies by location and whichever local network it connects to; less predictable inland/indoors |
| Speed consistency | Stable everyday speeds; generally more predictable in peak hours | Can be solid, but more variable; “unlimited” plans typically have FUP/throttling after a cap |
| Hotspot/tethering | Supported; follows normal local Telkomsel behavior for more predictable performance | Officially supported; no clear extra limits listed, but limited real-world hotspot confirmation found |
| Plan value | High data-for-price with clear 30-day validity | More mixed value; fixed data can be fine for light users, but often less competitive per GB |
| Activation difficulty | Guided setup with verification + human help | Mostly self-serve DIY via app/QR; support depends on online channels |
| Local +62 number | Yes, includes local Indonesian (+62) number | Data-only plans: no number; “Calls & Texts” plan exists but +62 not clearly guaranteed on official site |
| Support quality | Real human support via WhatsApp/email + local expertise | Remote support (email/app flows); response can vary by channel based on user reports |
| Refund clarity | Clear, traveler-friendly with human guidance | Refunds mainly for technical failure on provider side within 30 days; activated/expired/top-ups generally non-refundable |
| Offline stores in Bali | Yes: Canggu, Pererenan, Seseh | No |
Choose Telkomsel by BaliEasy if you:
Choose RedteaGO if you:
RedteaGO is a convenient option for travelers who want a simple, app-based eSIM that works across multiple countries.
However, for trips focused on Bali, Telkomsel by BaliEasy offers more reliable local coverage, more predictable speeds without FUP, and better overall value for typical stay lengths.
The availability of a local +62 number, easy hotspot use, and real human support makes BaliEasy a safer, more Bali-optimized choice for most travelers.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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