FlexiRoam eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience. In this article, we compare MobiMatter eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali. This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
MobiMatter
MobiMatter works as a global eSIM marketplace, meaning coverage depends on the partner network used by the specific plan. One Bali traveler shared the following experience on Facebook:
“I used MobiMatter when I was there for 3 weeks. 30gb of data (no calls or texts) for $27. Lasts 30 days. Good coverage and pretty quick speeds.”
See full discussion: Facebook
This kind of feedback suggests that, in real-world use, MobiMatter can deliver solid coverage and usable speeds across Bali, especially in common tourist areas. However, since these plans rely on roaming agreements and may connect to different local networks depending on the package, signal consistency can vary from user to user, particularly outside main tourist zones or indoors.
BaliEasy
BaliEasy takes a different approach by offering direct local connectivity, primarily through Telkomsel.
Telkomsel is widely considered the strongest and most reliable network in Bali, with stable coverage across both popular destinations and more remote areas, including Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
Because it’s a direct local Telkomsel line, performance is usually more predictable (especially inland and during peak hours).
MobiMatter
MobiMatter is often described by travelers as delivering smooth speeds and reliable performance for normal travel use.
“Used Mobi Matter twice now, set up in Australia so can switch over as soon as the plane lands $26 for 30gb for 30 days. I had no issues with coverage or speed”
See full discussion: Facebook
Although the setup in this example was done in Australia, the experience is still relevant for Bali. Travel eSIMs like MobiMatter are typically installed before departure and then activate once you land, so performance feedback reflects real usage at the destination, not where the eSIM was installed.
BaliEasy
BaliEasy uses the Telkomsel network, which is widely regarded as the most reliable option in Bali for stable, everyday mobile data, rather than short, inconsistent speed spikes.
Travelers can generally expect dependable performance for Google Maps navigation, WhatsApp voice and video calls, social media use, and file uploads, even when moving between different areas of the island. During busy hours, speeds tend to remain more consistent and predictable compared to many roaming-based travel eSIMs.
Another key difference is that BaliEasy’s Telkomsel eSIM does not use a Fair Usage Policy (FUP). There are no hidden speed caps or automatic throttling after reaching an unclear limit, you simply use the data you purchased until it is fully consumed.
Because of this, BaliEasy is a better fit for travelers who prioritize reliable speed and stability for work, navigation, or regular online communication, without the risk of sudden or unexpected slowdowns.
MobiMatter
“I used MobiMatter and had no issues hot spotting multiple devices to my iPhone with eSIM.”
See full discussion: Facebook
This feedback suggests that hotspot/tethering works smoothly in real-world use, including sharing data to more than one device. As MobiMatter is a marketplace, hotspot behavior can still depend on the specific plan and provider, but in practice many users report being able to tether without problems during their stay.
BaliEasy
BaliEasy’s eSIM runs on the Telkomsel network and fully supports hotspot and tethering, without the service itself imposing a daily hotspot cap. Travelers can comfortably share their data connection with laptops, tablets, or other devices whenever needed.
Because it functions as a local Telkomsel carrier eSIM, hotspot usage follows normal local network behavior rather than common travel-eSIM restrictions. This generally leads to more stable speeds and reliable performance, even when using hotspot for video calls, file uploads, or remote work.
For travelers who depend on multiple connected devices throughout the day, BaliEasy offers a more consistent and work-friendly hotspot experience.
MobiMatter
MobiMatter offers a wide range of pricing options, making it one of the more flexible eSIM marketplaces for Bali travelers. Instead of a single fixed product, users can choose from multiple data sizes and price points, typically valid for 30 days, depending on the provider behind the plan.
Prices range from very affordable entry-level options to larger packages, allowing travelers to match their budget and usage style. Some plans are noticeably cheaper than many branded travel eSIMs, which makes MobiMatter appealing for price-sensitive travelers or those who simply want data for maps, messaging, and light browsing.
BaliEasy
BaliEasy offers clear, fixed-data plans designed specifically for Bali, with simple pricing that scales as your data needs increase. Plans range from 12GB ($14) up to 83GB ($30), covering light users as well as travelers who rely heavily on hotspot, uploads, or long-term connectivity.
All plans are straightforward: you purchase a set amount of data and use it until it runs out. There are no “from” prices, hidden taxes, or fair-usage slowdowns, which makes it easy to understand the real cost upfront.
MobiMatter
MobiMatter is often described by travelers as very easy to set up. Activation typically involves scanning a QR code and installing the eSIM directly on the phone, with no passport photo or IMEI submission required.
“I always use MobiMatter very easy to setup and NO passport or IMEI number required for registration.”
See full discussion: Facebook
BaliEasy
BaliEasy follows a guided activation process to ensure the eSIM works properly on Indonesia’s local Telkomsel network from the start. After installing the eSIM via QR code, users are asked to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed.
This verification step helps prevent common problems such as wrong device installation, IMEI mismatches, inactive data lines, or network registration errors. If anything doesn’t work as expected, BaliEasy provides direct human assistance via WhatsApp and email, guiding users step by step until the connection is fully active.
Because activation is supported by a real local team with fast, human response, BaliEasy is especially suitable for travelers who are new to eSIMs or want peace of mind knowing help is immediately available if something goes wrong upon arrival.
MobiMatter
Most MobiMatter Indonesia/Bali plans are data-only, meaning they do not include an Indonesian phone number for regular calls/SMS. This is stated directly on multiple MobiMatter plan pages (e.g., “This is a data-only eSIM. It does not come with a phone number.”).
BaliEasy
BaliEasy includes an Indonesian +62 number, which is helpful for local communication and app signups/verification where needed. A local number allows easier interaction with ride-hailing apps like Gojek and Grab, and can help with certain local verifications, depending on the service.
Having a +62 number also makes it simpler to call or receive calls from drivers, tour guides, villas, restaurants, and local businesses, especially in situations where WhatsApp messages are not practical or when a quick voice call is needed. For travelers who want to function like a local while in Bali, a local number adds convenience and flexibility.
MobiMatter
MobiMatter support is mostly built around online self-serve + tickets. On their official support flow, users are directed to a troubleshooting page and can open a support ticket / ask a question, with MobiMatter describing this as 24/7 customer support.
BaliEasy
BaliEasy prioritizes real human assistance through WhatsApp and email instead of relying solely on ticket-based support systems. This allows travelers to speak directly with a support team in real time, helping resolve issues faster and avoiding repeated back-and-forth troubleshooting.
As a locally operated service, the BaliEasy team is familiar with Telkomsel network behavior, IMEI registration requirements, and common device-related problems. Support is practical and guided step by step, continuing until the connection is fully active, making it especially reassuring for travelers who want quick, reliable help when they need it most.
MobiMatter
MobiMatter’s refund policy is provider-based, as it operates as a marketplace rather than a single network. Refund eligibility depends on the specific eSIM provider and is generally limited once the eSIM is downloaded or activated.
Requests must go through a ticket-based troubleshooting process, and refunds are typically only considered for verified technical failures. Common cases such as incompatible devices discovered after setup, partial usage, or performance dissatisfaction are often not refundable.
BaliEasy
BaliEasy offers a clear refund policy, with 100% refunds available per policy if a device is not compatible or if connection issues occur and cannot be resolved. Because activation is guided, most problems are identified early and handled before data is used.
Refund requests are managed directly through WhatsApp or email with a human support team. This makes the process more transparent and reassuring, especially for travelers dealing with technical issues on arrival.
MobiMatter
MobiMatter typically has no offline presence in Bali, since it operates as an online eSIM marketplace. Support is handled remotely, so travelers need to troubleshoot through online channels rather than visiting a local store.
This is usually fine if everything works smoothly, but if you need urgent help on arrival, there’s no physical location to walk into, which can feel less reassuring compared to a local Bali-based provider.
BaliEasy
BaliEasy has real offline support locations in Bali, with stores in Canggu, Pererenan, and Seseh. This matters because if something goes wrong, activation issues, device settings, QR installation problems, or connectivity troubleshooting, you can get in-person help instead of relying only on online support.
For many travelers, an offline option adds peace of mind. It’s especially useful for first-time eSIM users, remote workers who can’t afford downtime, or anyone who prefers a quick face-to-face fix.
| Feature | Telkomsel by BaliEasy | MobiMatter |
| Network/provider | Direct local Telkomsel connection (local carrier line) | Global eSIM marketplace; network depends on the specific plan/provider (often roaming-based) |
| Coverage in Bali | Strong island-wide coverage, including many inland/remote areas; generally more predictable | Often good in common tourist areas, but can vary by plan and may be less consistent outside main zones/indoors |
| Speed consistency | Typically stable for everyday use (Maps, calls, uploads), with more predictable peak-hour performance; no FUP | Often reported as smooth/fast for normal travel use, but consistency can vary by plan/provider; some “unlimited” options may involve FUP |
| Hotspot/tethering | Fully supports hotspot/tethering with normal local behavior; generally reliable for work use | Hotspot often works (users report tethering multiple devices), but plan rules can vary |
| Plan value | Clear fixed-data bundles (12–83GB) with straightforward pricing; Bali-optimized | Many plan options across price points; some very cheap packages; value depends on plan/provider |
| Activation difficulty | Guided setup: QR install + passport + IMEI verification; assisted troubleshooting | Typically self-serve QR install; generally easy, no passport/IMEI required (per user reports) |
| Local +62 number | Yes, includes Indonesian +62 number (helpful for local calls/usage) | Usually no (many plans are data-only; no calls/texts) |
| Support quality | Human support via WhatsApp + email with step-by-step help until working; local Telkomsel expertise | Mainly online self-serve + ticket-based support; 24/7 claim but less “live chat” feel |
| Refund clarity | 100% refund per policy for incompatible devices or unresolved connection issues; handled via human support | Provider-based and often strict after download/activation; ticket process; limited edge-case refunds |
| Offline stores in Bali | Yes, stores in Canggu, Pererenan, Seseh | No offline presence in Bali (online-only) |
Choose Telkomsel by BaliEasy if you:
Choose MobiMatter if you:
Both options work in Bali, but they’re built for different needs. Telkomsel by BaliEasy is the safer, Bali-optimized choice for most travelers who care about consistent coverage, stable speeds, hotspot reliability, and fast human support, especially beyond the main tourist areas.
MobiMatter suits travelers who want flexibility across countries and are comfortable with self-serve, data-only plans. If coverage certainty and support matter, BaliEasy is the more dependable pick.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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