Holafly eSIM Bali vs Telkomsel by BaliEasy

Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience. In this article, we compare Holafly eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali. This is a neutral, practical comparison focused on real travel needs in Bali.

Quick Summary

• Best for Bali coverage: Telkomsel by BaliEasy
• Best for multi-country travel: Holafly
• Best for human help + offline support: Telkomsel by BaliEasy

1) Network & Coverage

Holafly

Holafly is a travel eSIM that works in Indonesia via international roaming agreements, rather than as a local Indonesian SIM. Depending on availability, the eSIM may connect to Telkomsel, XL, or Indosat, and the network selection is handled automatically.

Several Facebook users report unstable connections when using Holafly in Bali, including frequent signal drops and difficulty maintaining a usable connection, even in populated areas. Some travelers mention having to rely heavily on café or hotel Wi-Fi due to poor signal or slow speeds, while others describe mixed experiences depending on location and network availability.

“I used Holafly on my first trip to Bali and it was an absolute nightmare… barely any signal, and it was difficult to get in touch with their support. After that, I switched to a KnowRoaming eSIM and wow, it was so much better. Great connection, and when I did have a small issue, their support team sorted it out ASAP. If you go with KnowRoaming, you can even get 10% off with the code BALI10 until 31 August 2025.”

See full discussion: Facebook

“I’m currently using it, and I haven’t been too happy with it.
Mine drops in and out all the time, and majority of the time the internet didn’t even work. I had to connect to the wifi that was around which pretty much every place you go to eat or drinks has wifi”

“Worked brilliantly for me. $49 for 10 unlimited data. Coverage everywhere and no more asking for password”

“I had no problem with my Holafly eSIM in Singapore, Thailand or Bali. I had the regional Asia eSIM. I used it on the go all the time. In Indonesia, it connects to Telkomsel.”

See full discussion: Facebook

At the same time, there are also users who report that Holafly worked well for them, particularly when using regional Asia plans or in certain areas, highlighting that performance can vary significantly from one traveler to another.

BaliEasy

BaliEasy uses the Telkomsel network, Indonesia’s largest mobile operator and one of the most established networks in Bali. Telkomsel generally provides strong coverage across popular tourist areas such as Canggu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Uluwatu, and Denpasar, as well as inland and less-visited regions including Ubud, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.

Because BaliEasy is a local Telkomsel eSIM, users connect directly to the carrier’s infrastructure rather than through a roaming profile. This can result in more stable performance, especially when moving between areas or using data indoors. As with any network, signal strength may still drop inside thick concrete buildings, villas with heavy walls, or in mountainous terrain.

 

2) Speed & Stability

Holafly

Holafly offers an unlimited data travel eSIM, which is designed for convenience and short-term travel use. In normal conditions, Holafly provides good speeds for everyday tasks such as Google Maps, messaging apps, WhatsApp calls, and standard video calls, particularly in major tourist areas.

However, because Holafly operates through roaming agreements with local networks, speed and stability can vary depending on location, network congestion, and peak usage times. Like most “unlimited” travel eSIMs, Holafly applies a Fair Usage Policy, meaning that after heavy data consumption, speeds may be temporarily reduced.

For most casual travelers, this is rarely noticeable, but users who upload large files, hotspot frequently, or rely on stable high speeds throughout the day may experience reduced performance after extensive use.

BaliEasy

BaliEasy operates on the Telkomsel network, which is widely known for providing fast and stable mobile data across Bali, particularly for consistent everyday use. Users can typically rely on stable connections for Google Maps, WhatsApp calls, video calls, social media, and file uploads, even while moving between locations.

During peak hours performance generally remains reliable compared to many travel eSIM options. BaliEasy’s Telkomsel eSIM does not apply a Fair Usage Policy (FUP), meaning speeds are not intentionally reduced based on how much data you use.

This makes it well-suited for travelers who need predictable performance for work, navigation, or regular online communication.

 

3) Hotspot / Tethering

Holafly

Holafly does allow hotspot/tethering, but this is one of the areas where many travelers notice practical limits. In Facebook discussions, Bali travelers often mention that while the plan is marketed as “unlimited” for phone use, data sharing is capped, commonly around 500 MB per day. That means hotspot is fine for quick tasks (sending a few emails, opening documents, light browsing), but it can feel restrictive if you’re relying on a laptop connection.

One traveler summarized it very directly: 7 days on Holafly was about $36.90, and while the data is “unlimited,” sharing is “just 500 MB per day.” Holafly works well if you mostly use data on your phone, but hotspot is more of a “small daily add-on” than a full work setup.

“Get a physical sim

7 days holafly – $36.90

Unlimited data but sharing is just 500mb per day”

See full discussion: Facebook

As many travelers discover, hotspot limits and Fair Usage policies can matter more than expected, especially for work or longer stays. This is why some Bali visitors choose to switch to a local Telkomsel eSIM, which typically offers larger data volumes, unrestricted hotspot usage, and more consistent performance across the island.

BaliEasy

BaliEasy’s Telkomsel eSIM allows hotspot and tethering without a specific daily cap imposed by the service itself. Users can share their mobile data connection with laptops, tablets, or secondary devices as needed.

Because it operates as a local Telkomsel carrier eSIM, hotspot behavior follows standard local network rules rather than travel-eSIM restrictions. This makes BaliEasy a practical option for travelers who regularly use laptops, attend video calls, upload files, or rely on multiple connected devices throughout the day.

 

4) Pricing & Data Plans

Holafly

Holafly uses a day-based unlimited data model, which means travelers pay based on how many days they stay rather than how much data they use. The longer the duration, the cheaper the price per day becomes.

“I usually use Holafly with unlimited data. Data only. The longer period you choose, the cheaper per day it is It starts at about $5.90 a day and can come down to less than $3.50. Not the cheapest by a long shot but I’m a very heavy data user, so find it works well for me I like Holafly because I can buy a Regional Asia plan to use throughout SE Asia. Next trip will be Singapore, Malaysia and Bali.
However, I am thinking about just using roaming next trip. The amount of businesses (banks etc.) that require two factor authentication via SMS (no WhatsApp) might warrant this. I’m with Telstra, so that’s $10 a day and only 2GB of data per day (Vodafone & Optus are $5 and 5GB), so I will have to see if I can manage on only 2GB per day.”

See full discussion: Facebook

From real Facebook discussions among Bali travelers, Holafly plans typically start at around USD $5–6 per day, with the daily cost dropping further for longer stays. This model feels simple and predictable, especially for travelers who don’t want to think about data limits or top-ups.

Holafly is also commonly chosen by travelers who move between multiple countries within a short period. With regional Asia plans, the same eSIM can be used across destinations like Singapore, Malaysia, and Bali without reinstalling or changing profiles. This convenience makes Holafly attractive for fast-moving, multi-country trips.

However, while Holafly is marketed as unlimited, usage is subject to a Fair Usage Policy (FUP). In practice, hotspot/tethering is usually capped at around 500 MB per day. After reaching this limit, tethering may slow down or stop until the next day, which can matter for travelers who rely on hotspot for work or laptops.

For a 7-day Bali trip, Holafly typically costs around USD $27.30 and is marketed as unlimited, but hotspot usage is usually limited by a Fair Usage Policy of about 500 MB per day, giving roughly 3.5 GB of usable hotspot data over the week. This is generally fine for basic phone use like maps, chat, and light browsing, but it can feel limiting if you rely on a hotspot for a laptop or regularly use data-heavy apps such as Instagram, TikTok, or video streaming.

BaliEasy

With the same or lower budget, BaliEasy offers 45 GB for USD $20 or 63 GB for USD $25, valid for 30 days with no daily data cap. For travelers staying 7 days or more in Bali, BaliEasy delivers far more usable data for the price, especially if hotspot or consistent daily usage matters.

BaliEasy takes a different approach by offering fixed data plans with 30-day validity, allowing travelers to choose based on how much data they realistically need during their stay in Bali.

Instead of focusing on price per day, BaliEasy becomes more competitive when viewed from a price-per-GB perspective. Depending on the plan, the effective cost can be less than USD $1 per GB, which is difficult to match with day-based unlimited travel eSIMs.

Because BaliEasy uses a local Telkomsel eSIM, there is no daily data reset and no imposed Fair Usage Policy. Data can be used freely throughout the 30-day period, and hotspot usage is allowed without a specific daily cap. If data runs out, users can simply top up without reinstalling the eSIM.

 

5) Activation Process

Holafly

Holafly uses a self-service setup, like most travel eSIMs. After buying, you receive a QR code to install the eSIM. To get connected, you must select the Holafly eSIM for mobile data and turn on data roaming.

Many travelers say this works smoothly if you are familiar with eSIM settings. Some install the eSIM before flying, keep their home SIM for calls and SMS, and simply switch mobile data to the Holafly eSIM when they land. WhatsApp, FaceTime, and iMessage then use the Holafly data automatically.

“Buy a “Holafly” e-sim.
You buy Holafly for the number of days that you are in Bali for. Holafly are unlimited data and they have a built in VPN so you can safely use banking and also access everything back home even sites and apps not available in Bali.
All you do is install the sim back home.
Your home sim is the primary sim. You can name the e-sim “Bali” at set up.
When you are at the airport in US and no longer need your data go into Settings – Mobile Service and turn off your Data.
When you arrive simply go into “Settings” – “Mobile Service” and scroll down to “Sims” – click your “Bali Sim” and turn it on!
Then go back out and go to “Mobile Data” and here it will let you select “Bali Sim”.
That will be you ready to go.
Your primary Sim will still work to make and receive phone calls and Txts.
Your Bali Sim will act as your Data and that’s what you will be your data for WhatsApp txts and calls, FaceTime and i Messages.”

See full discussion: Facebook

However, this process can be confusing for first-time eSIM users. Common problems include forgetting to turn on data roaming, choosing the wrong SIM for mobile data, or using a carrier-locked phone. If something doesn’t work, users usually need to fix it themselves using online guides or contact remote support.

In short: Holafly activation is easy if you know what you’re doing, but there is limited hands-on help if issues happen on arrival.

Because of this, travelers who want more guidance or confirmation that everything is set up correctly often prefer a local eSIM with assisted activation.

BaliEasy

BaliEasy uses a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network. After installing the eSIM via QR code, users are required to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed.

This verification step helps prevent activation issues caused by incorrect IMEI placement or device mismatches. If any problem occurs, such as the eSIM moving to a different IMEI slot or missing information, the BaliEasy team provides assisted activation via WhatsApp and email, guiding users step by step until the connection is working.

Because activation is supported by a real local team, users who are unfamiliar with eSIM setup or who encounter issues during arrival can receive direct, human assistance, rather than relying solely on automated instructions.

 

6) Local +62 Number Availability

Holafly

Holafly is a data-only travel eSIM and does not provide an Indonesian (+62) phone number. This means users cannot make or receive traditional local calls or SMS.

BaliEasy

BaliEasy includes a local Indonesian (+62) phone number, which can be very useful during your stay in Bali. A local number allows easier interaction with ride-hailing apps like Gojek and Grab, and can help with certain local verifications, depending on the service.

Having a +62 number also makes it simpler to call or receive calls from drivers, tour guides, villas, restaurants, and local businesses, especially in situations where WhatsApp messages are not practical or when a quick voice call is needed. For travelers who want to function like a local while in Bali, a local number adds convenience and flexibility.

 

7) Customer Support

Holafly

Holafly offers 24/7 customer support through live chat, email, and an online help center. Support is primarily handled via chat-based and ticket-style systems, supported by automated responses and self-service guides, which can be helpful for basic setup or common issues.

However, Facebook user feedback highlights inconsistencies in support quality, particularly after purchase. Some users report being left without resolution, experiencing slow follow-ups, or receiving repetitive responses from different agents without clear progress on their case. This can be frustrating when issues are time-sensitive during travel.

“Customer service is horrible. Leaves you hanging after purchasing without resolution of issues. Have two open threads on this and the same “Emma” keeps asking same questions.”

See full discussion: Facebook

Because of this, some travelers prefer providers that offer direct human support, especially when arriving in Bali or dealing with activation problems.

BaliEasy

BaliEasy focuses on direct human support through WhatsApp and email, instead of a ticket-only system. Customers can speak directly with a real support team, which helps resolve issues faster and with less back-and-forth.

Since BaliEasy operates locally, the team understands Telkomsel network rules, IMEI registration, and common device issues. Support is more hands-on, with step-by-step guidance until the connection is working properly.

 

8) Refund Policy

Holafly

Holafly’s refund policy is more conditional, which is typical for travel eSIM providers. Refunds are generally available if the eSIM is unused or not activated, and requests must usually be submitted within a defined time frame.

For edge cases such as incompatible devices or connection issues, Holafly requires users to contact support during the trip and provide evidence. Depending on usage and circumstances, refunds may be partial, declined, or subject to an administrative fee.

Because the process is handled through customer support tickets, approval and processing times can vary based on the case.

BaliEasy

BaliEasy offers a 100% refund in accordance with its refund policy if a customer’s device is not compatible or if connection issues occur that cannot be resolved after troubleshooting.

Refund requests are handled directly through human support via WhatsApp or email, allowing the team to review the case, verify the issue, and determine eligibility based on clearly defined conditions. This approach provides reassurance to travelers who may be concerned about device compatibility or unexpected technical problems.

The focus of BaliEasy’s refund policy is to ensure that customers are not charged for a service that cannot be used, provided the situation meets the policy requirements.

 

9) Offline Stores in Bali

Holafly

Holafly does not have physical stores or offline support locations in Bali. All assistance is provided remotely through online channels such as live chat, email, or help center guides.

While this is sufficient for many experienced users, travelers who prefer in-person help or immediate local assistance may find the lack of offline presence limiting, especially if issues arise during activation or while moving between areas with unstable connectivity.

BaliEasy

BaliEasy has physical offline stores in Bali, with locations in Canggu, Pererenan, and Seseh. These stores allow customers to receive face-to-face assistance for eSIM activation, IMEI verification, connection issues, and general questions.

For travelers who are new to eSIMs, experiencing technical issues, or simply want peace of mind, having a local team available in person can significantly reduce stress. Offline support is particularly helpful if internet access is unstable or if problems occur immediately after landing.

 

10) Comparison Table (Feature-by-Feature)

Feature	Telkomsel eSIM by BaliEasy	Holafly eSIM (Travel eSIM)
Network / Provider	Telkomsel (local Indonesian carrier)	Travel eSIM roaming on local partner networks (may use Telkomsel, XL, or Indosat depending on availability)
Coverage in Bali	Strong and consistent coverage across major tourist areas and many inland or remote regions (including Ubud, Canggu, Uluwatu, Bedugul, Kintamani, Amed, Lovina, Nusa Penida)	Generally good coverage in major tourist and coastal areas; coverage can be more variable in inland, highland, or remote areas
Speed Consistency	Fast and stable speeds suitable for everyday use, navigation, video calls, uploads, and remote work	Good speeds for general use; performance may fluctuate based on network selection and peak-hour congestion
Hotspot / Tethering	Allowed	Allowed but limited; hotspot usage is capped per day (typically around 500 MB/day, depending on plan)
Plan Value	Fixed data plans with clear pricing and 30-day validity; strong value per GB, especially for longer stays	Day-based unlimited plans; convenient for short trips but becomes expensive for longer stays
Activation Difficulty	Assisted activation with passport + IMEI verification; guided support available	Self-service activation via QR/manual install; requires data roaming and user troubleshooting if issues occur
Local +62 Number	Yes, includes an Indonesian (+62) number	No, data-only eSIM, no local number
Support Quality	24/7 human support via WhatsApp and email, with fast responses during Bali business hours	24/7 live chat and email support; largely ticket- and guide-based
Refund Clarity	Clear refund policy with 100% refund per policy for incompatible devices or unresolved connection issues	Conditional refunds; usually unused/not activated plans, edge cases reviewed individually
Offline Stores in Bali	Yes, physical stores in Canggu, Pererenan, and Seseh	No, fully online, no physical presence in Bali

 

11) Who Should Choose Which

Choose Telkomsel by BaliEasy if you:

• Want cheaper options with the best speed and coverage.
• Want strong Bali coverage (including inland areas).
• Need hotspot for laptop/tablet.
• Prefer human support and optional in-person help.
• Want a Bali-focused setup with local number advantages.

Choose Holafly if you:

• Are traveling to multiple countries on the same trip and want a single travel eSIM brand.
• Prefer a self-serve, app-based activation without document verification.
• Want unlimited data for short stays and mostly remain in major tourist areas.
• Already use Holafly in other destinations and want a familiar setup.

 

12) Summary

For most travelers heading to Bali, Telkomsel eSIM by BaliEasy offers a safer, more Bali-optimized experience with stronger local coverage, more consistent speeds, hotspot flexibility, and real human support. It is especially well-suited for longer stays, inland travel, remote work, and anyone who values having a local +62 number and optional in-person help.

Travel eSIMs like Holafly can be convenient for short, multi-country trips, but they come with more restrictions and less local support.

If coverage, stability, and peace of mind matter during your stay in Bali, Telkomsel by BaliEasy is the more practical choice.

Get Started with BaliEasy
Check plans: esim.balieasy.com
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com