Eskimo eSIM Bali vs Telkomsel by BaliEasy

Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.

In this article, we compare Eskimo eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.

This is a neutral, practical comparison focused on real travel needs in Bali.

Quick Summary

• Best for Bali coverage: Telkomsel by BaliEasy
• Best for multi-country travel: Eskimo
• Best for human help + offline support: Telkomsel by BaliEasy

 

1) Network & Coverage

Eskimo

Eskimo states on its official site that its Indonesia eSIM connects to the Telkomsel network. However, it operates as a roaming eSIM, meaning connectivity is provided through an international roaming setup rather than a local Indonesian line.

“Try to get one that uses Telkomsel network (this has the broadest coverage). I have used Klook eSim and Eskimo eSim for previous trips.”

See full discussion: Facebook

This suggests that when Eskimo successfully connects to Telkomsel, users generally experience acceptable coverage in common travel areas. That said, as a roaming eSIM, real-world performance can still vary depending on location, congestion, and indoor conditions.

BaliEasy

BaliEasy operates on a direct local Telkomsel connection, which is widely regarded as the strongest and most reliable mobile network in Bali.

Coverage is generally stable across both popular and more remote areas, including Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.

Because it uses a local Telkomsel line rather than roaming, performance is typically more predictable, especially in inland regions, less touristy areas, and during peak usage hours.

 

2) Speed & Stability

Eskimo

Eskimo states on its official site that its Indonesia eSIM offers fast, reliable 4G/5G connectivity and is powered by the Telkomsel network, allowing users to browse, stream, and navigate across Indonesia.

In practice, this means users can experience good initial speeds in Bali, particularly in well-covered areas, when the eSIM connects to Telkomsel. However, it’s important to note that Eskimo operates as a roaming eSIM, not a local Indonesian line.

Because of this, real-world speed and stability may vary depending on location, network congestion, and roaming routing, especially during peak hours or in indoor environments.

BaliEasy

BaliEasy operates directly on the local Telkomsel network, which is widely recognized as the fastest and most stable mobile network across Bali.

Users can typically rely on steady, predictable performance for Google Maps navigation, WhatsApp voice and video calls, social media, and file uploads, even while moving between different parts of the island.

During peak hours, speeds tend to remain more consistent compared to many travel eSIMs that rely on roaming infrastructure.

Importantly, BaliEasy’s Telkomsel eSIM does not apply a Fair Usage Policy (FUP). There are no hidden speed caps or intentional throttling after a certain amount of data usage, you simply use your data at full speed until it runs out.

As a result, BaliEasy is better suited for travelers who need reliable speed and stability for work, navigation, or regular online communication, without worrying about sudden slowdowns.

 

3) Hotspot / Tethering

Eskimo

Eskimo states on its official site that it supports personal hotspot, allowing users to share data with multiple devices.

In practice, hotspot generally works for basic sharing, but since Eskimo is a roaming eSIM, hotspot performance and stability can vary depending on location, network conditions, and overall usage.

For light hotspot use (occasional laptop access or sharing with a second phone), most travelers should be fine.

BaliEasy

BaliEasy fully supports hotspot and tethering without a specific daily cap imposed by the service itself. Users can freely share their mobile data connection with laptops, tablets, or secondary devices as needed.

Because it operates as a local Telkomsel carrier eSIM, hotspot behavior follows standard local network rules rather than typical travel eSIM limitations. This results in more predictable speeds and better stability, especially for video calls, file uploads, and remote work.

For travelers who regularly rely on multiple connected devices throughout the day, BaliEasy offers a more consistent and work-friendly hotspot experience.

 

4) Pricing & Data Plans

Eskimo

Eskimo offers two main plan types: fixed data plans and unlimited data plans.

The fixed data plans provide full speed with no intentional throttling until the data is fully used.

A key selling point is their 2-year validity with unlimited data rollover, meaning unused data can be carried forward for future trips.

These plans also support personal hotspot usage and allow users to transfer data to other Eskimo users.

For Bali and Indonesia, the available fixed options are relatively limited, typically 1 GB, 3 GB, 5 GB, and 10 GB, which keeps pricing low but may not suit heavier data users.

Eskimo’s unlimited plans are structured as daily passes rather than long-term bundles. Users receive a daily high-speed allowance (for example, around 3 GB per day), after which speeds are reduced to approximately 1 Mbps for the remainder of the day.

Overall, Eskimo’s plans are affordable and flexible, especially for light or occasional users who value rollover and long validity. The main limitation is the small range of data sizes available for Bali.

BaliEasy

BaliEasy offers a wide range of high-data local Telkomsel eSIM plans with clear, upfront pricing and no hidden limits.

There is no Fair Usage Policy (FUP), speeds are not intentionally throttled, and you use your data at full speed until it runs out.

If you need more data, easy top-ups are supported and can be applied online without changing or reinstalling the eSIM. This makes BaliEasy especially practical for longer stays or heavier usage.

Overall, BaliEasy delivers better value for Bali trips by combining large data options, transparent pricing, flexible top-ups, and stable local performance.

 

5) Activation Process

Eskimo

Eskimo uses a self-service activation flow. Users install the eSIM via the Eskimo app (direct install on supported devices), QR code, or manual eSIM details.

Activation usually takes a few minutes once the device connects to a local network.

BaliEasy

BaliEasy uses a more assisted activation process. Setup requires uploading a passport photo and IMEI screenshot, after which activation is guided by the support team.

Assistance is available via WhatsApp and email, allowing users to get help in real time if installation fails or settings are incorrect.

This reduces setup friction and helps travelers get online quickly, even if they are unfamiliar with eSIM installation.

 

6) Local +62 Number Availability

Eskimo

Eskimo is a data-only travel eSIM and does not include an Indonesian (+62) phone number.

Users typically rely on WhatsApp, iMessage, or other internet-based apps for communication, and continue using their home SIM (if active) for SMS or calls.

This setup works well for data usage but can be limiting for travelers who need local calls or app verifications tied to a +62 number.

BaliEasy

BaliEasy includes a local Indonesian (+62) number with its Telkomsel eSIM.

This makes it easier to use ride-hailing apps such as Gojek and Grab, communicate with local businesses, and receive local OTPs or verification messages (depending on the service).

For travelers who want their phone to function like a local SIM while in Bali, this is a clear advantage.

 

7) Customer Support

Eskimo

Eskimo promotes 24/7 customer support via in-app live chat and email.

However, feedback is mixed once problems become more technical or persistent. A recurring criticism, also reflected in public reviews, is that support can feel inconsistent, with some user reporting repetitive, copy-paste replies rather than hands-on troubleshooting.

One Trustpilot review states:

“…I contacted customer service every single day with screenshots proving the signal issues. Some reps were decent, but others were rude, dismissive, and clearly didn’t care. No actual help was ever given. Just the same useless copy-paste replies…”

See full discussion: Truspilot

BaliEasy

BaliEasy emphasizes direct human support via WhatsApp and email, rather than a ticket-only system. Customers can communicate with a real support team in real time, which helps reduce delays and repetitive troubleshooting.

Because BaliEasy operates locally, the team has hands-on experience with Telkomsel network behavior, IMEI registration rules, and common device issues.

Support is typically step-by-step and ongoing until the connection is fully working, which is especially valuable for travelers who want reassurance and fast, practical help when something goes wrong.

 

8) Refund Policy

Eskimo

Eskimo promotes an “Eskimo Guarantee.” According to its official policy, users may request a refund if the eSIM cannot be installed or fails to connect, provided the issue is verified by their support team.

Refund requests must be submitted via in-app live chat for verification. However, plans that are unused but already expired are not refundable, and applicable taxes or fees may not be returned.

As with many travel eSIMs, refunds are assessed case by case.

BaliEasy

BaliEasy offers a clear, customer-friendly refund policy.

Per policy, BaliEasy provides a 100% refund if the device is not compatible or if connection issues occur that cannot be resolved, provided the conditions defined in the policy are met.

Refunds are handled directly through the support team, with clear communication on eligibility and required proof.

Because support is handled locally via WhatsApp and email, refund cases are typically reviewed faster and with fewer back-and-forth steps.

 

9) Offline Stores in Bali

Eskimo

Eskimo has no offline presence in Bali. It operates as a fully digital travel eSIM service, with purchases, installation, and support handled entirely online through its app and remote support channels.

This means that if issues arise, assistance is provided remotely, without the option of walk-in, in-person troubleshooting or setup.

BaliEasy

BaliEasy offers physical support locations in Bali, with stores in Canggu, Pererenan, and Seseh.

Having offline stores allows travelers to receive in-person help with activation, troubleshooting, or general questions.

This can be especially reassuring for first-time eSIM users, travelers facing urgent issues, or anyone who prefers hands-on assistance before continuing their trip.

 

10) Comparison Table (Feature-by-Feature)

Feature	Telkomsel by BaliEasy	Eskimo
Network / Provider	Local Telkomsel carrier eSIM	Telkomsel (via roaming)
Coverage in Bali	Very strong and consistent, including inland and remote areas	Generally good in main areas, but can vary due to roaming
Speed consistency	High and predictable, even during peak hours	Good initial speeds, but stability may fluctuate
Hotspot / Tethering	Fully supported, no daily cap imposed by the service	Supported, but performance may vary
Plan value	Large data bundles, clear pricing, no FUP, top-ups available	Affordable, but limited Bali data sizes (1–10GB)
Activation difficulty	Assisted setup with human guidance	Self-service (app / QR / manual)
Local +62 number	Yes (included)	No (data-only)
Support quality	Direct WhatsApp & email, hands-on local support	24/7 chat/email, mixed feedback for complex issues
Refund clarity	Clear policy, 100% refund for incompatibility or unresolved issues (per policy)	Refund possible if install/connection fails, case-by-case
Offline stores in Bali	Yes (Canggu, Pererenan, Seseh)	No

 

11) Who Should Choose Which

Choose Telkomsel by BaliEasy if you:

• Want better value with larger data options and no hidden speed limits.
• Need the strongest and most consistent coverage in Bali, including inland and less touristy areas.
• Prefer human support via WhatsApp/email, with the option of in-person help in Bali.
• Want a local +62 number for Bali-focused use (ride-hailing apps, local calls, verifications where applicable).

Choose Eskimo if you:

• Need multi-country coverage in one trip and want to reuse the same eSIM across destinations.
• Prefer a fully app-based, self-serve setup with minimal interaction.
• Already use Eskimo in other countries and want to keep the same ecosystem.
• Like the idea of “unlimited” daily data passes (daily high-speed allowance with reduced speed afterward) for light-to-moderate use.

 

12) Summary

Eskimo eSIM and Telkomsel by BaliEasy serve different travel needs. Eskimo is a flexible, app-based travel eSIM that works well for multi-country trips and users who prefer daily unlimited-style passes with minimal setup.

However, as a roaming, data-only eSIM, speed consistency, support depth, and local usability can vary in Bali.

For most travelers focused specifically on Bali, Telkomsel by BaliEasy is the safer, Bali-optimized choice, offering stronger local coverage, more predictable speeds, large data plans with no FUP, a local +62 number, and real human support, both online and offline.

Get Started with BaliEasy

Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com