Airalo eSIM Bali vs Telkomsel by BaliEasy

Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience. In this article, we compare Airalo eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali. This is a neutral, practical comparison focused on real travel needs in Bali.

Quick Summary

• Best for Bali coverage: Telkomsel by BaliEasy
• Best for multi-country travel: Airalo
• Best for human help + offline support: Telkomsel by BaliEasy

1) Network & Coverage

Airalo

Airalo’s Indonesia eSIM works by connecting to local partner networks, rather than operating as a local carrier itself. In real use, many travelers report that Airalo works well in popular tourist areas of Bali.

“I’m currently in Bali and using Airalo eSIM. Always works good with plenty of coverage including Nusa Penida etc and Gilis.” – a Facebook user

See full discussion: Facebook

Facebook user mentioned good coverage in places like South Bali, Nusa Penida, and even the Gili Islands. For normal travel needs, maps, messaging, browsing, and light social media, Airalo is generally reliable and easy to use.

“Airalo e-Sim works all
over Bali and the outer islands, except patchy in quite remote places.
I’d use it again.”

See full discussion: Facebook

That said, coverage can become patchy in more remote areas. Some travelers note weaker or unstable signal when going inland, into mountains, or to less-developed regions. This usually isn’t a problem if you stay around main tourist hubs, but it can be noticeable on road trips or in quieter locations.

BaliEasy

On the other hand, Telkomsel is widely regarded as the strongest and most reliable mobile network in Bali, especially for travelers who move beyond the main tourist hubs. Coverage is consistently solid across South Bali (Canggu, Seminyak, Kuta, Sanur, Nusa Dua, Uluwatu, Jimbaran, Denpasar) and remains more dependable in inland and other areas such as Ubud, Bedugul, Kintamani, Sidemen, Munduk, Amed, Lovina, Tulamben, and Nusa Penida.

This makes Telkomsel a safer choice for road trips, villa stays, and remote beaches where weaker networks may struggle. Indoor signal is generally stable, including inside villas, cafés, and coworking spaces, though like all networks, performance can still vary depending on exact location and congestion.

2) Speed & Stability

Airalo

Airalo’s Indonesia eSIM generally works well for normal travel use. Travelers often say it’s reliable for Google Maps, Grab or Gojek, messaging apps, browsing, and social media.

In Facebook groups, one long-time Airalo user shared that they used Airalo during a full month in Bali and had no issues. They activated the eSIM before flying, it connected automatically after landing, and they could easily book rides and check maps without needing café or hotel Wi-Fi. For many travelers, this is exactly what they need day to day.

“I use the Airalo esim on all my travels, works well. Currently in Malaysia, but just had a month in Bali and it was great. Big advantage is having data access to book Grab, Gojek and check maps etc when required without having to log in to local business WiFi. Activate it before getting on the plane and picks up network on landing. Dead simple. Been using for a few years now and wouldn’t go back to a physical sim.”

See full discussion: Facebook

However, because Airalo connects through partner networks, speed can be less consistent at busy times or in crowded areas. For basic phone use this is usually fine, but for video calls, hotspot use, or large uploads, performance may vary.

BaliEasy

Telkomsel is widely known for fast and stable mobile data performance in Bali, particularly for everyday, real-world use rather than short speed bursts. Users generally experience consistent speeds during peak hours, including afternoons and evenings when tourist areas become congested.

In practical terms, Telkomsel performs reliably for Google Maps navigation, WhatsApp voice calls, video calls (Zoom, Google Meet), cloud uploads, and remote-work tasks. Connection drops are relatively rare, and latency is usually low enough for video calls and hotspot usage.

Importantly, Telkomsel eSIM plans offered by BaliEasy do not apply a Fair Usage Policy (FUP). This means speeds are not intentionally reduced after a certain data threshold, making performance more predictable throughout the validity period.

3) Hotspot / Tethering

Airalo

Airalo’s hotspot and tethering behavior depends on the specific plan and local partner network. In many cases, hotspot functionality works, but Airalo does not explicitly guarantee unrestricted tethering across all plans.

For plans marketed as “unlimited,” hotspot usage is commonly affected by Fair Usage Policies (FUP). After reaching a certain data threshold, speeds may be reduced, which can significantly impact tethering performance, especially for video calls, file uploads, or sustained laptop use.

Users relying heavily on hotspot should check the plan’s details in the Airalo app, as hotspot reliability and speed may vary depending on routing and congestion.

BaliEasy

Telkomsel eSIM plans provided by BaliEasy allow hotspot and tethering without special restrictions. Users can share their connection with laptops, tablets, or other devices, making it suitable for remote work, navigation on multiple devices, or traveling as a couple using one connection.

There are no artificial hotspot blocks or speed caps applied specifically to tethering. Performance remains consistent as long as data is available, with speed depending mainly on location and network conditions rather than usage type.

4) Pricing & Data Plans

Airalo

Airalo uses a data-based pricing model, where travelers pay for a fixed amount of data tied to a specific validity period (for example 7, 15, or 30 days).

Based on Airalo’s Indonesia listings, common plans range from small short-stay bundles (such as 1–5 GB) to larger 10–50 GB packages. On paper, this works well for travelers who mainly need maps, messaging, and light browsing. However, the price per GB becomes noticeably higher compared to local operator options as data needs increase.

Airalo also offers plans marketed as “unlimited,” but these are governed by a Fair Usage Policy (FUP). While Airalo does not always publish exact thresholds upfront, Facebook users commonly report that speed reductions occur after moderate daily usage, which can impact video calls, cloud uploads, or hotspot usage. In multiple Bali-related discussions, travelers note that tethering performance can be inconsistent once higher usage levels are reached, making Airalo less ideal for work-from-Bali setups or laptop-heavy use .

Overall, Airalo suits short trips very well, especially for travelers who value instant setup and light daily usage. For longer stays, however, it becomes noticeably more expensive compared to BaliEasy, particularly when viewed from a price-per-GB and usability perspective.

BaliEasy

BaliEasy offers fixed data plans with clear pricing and 30-day validity, making it easy for travelers to choose a plan based on realistic data needs. Prices are transparent, with no hidden fees or unclear limits:

If you run out of data before your plan expires, BaliEasy supports simple data top-ups that can be purchased online. There is no need to reinstall the eSIM or change your phone settings, which makes BaliEasy practical for longer stays or unpredictable data usage. All pricing is shown upfront, with no hidden taxes or additional fees.

5) Activation Process

Airalo

Airalo uses a self-service activation model managed through the Airalo app or by scanning a QR code provided after purchase. Users install the eSIM themselves by following in-app instructions or manual setup steps.

In most cases, activation is straightforward and can be completed before departure, allowing the eSIM to connect once the device reaches Indonesia. However, support during setup is primarily app-based or through help center articles, rather than live human assistance.

“Reaching out for some help about an eSIM.

I purchased an airalo eSIM and connected it to my phone but still haven’t been able to make calls or use data. Has anyone had the same issue and found how to fix it?”

See full discussion: Facebook

Travelers have reported cases where the eSIM appears installed but does not immediately work for data or calls, requiring troubleshooting. For example, a user in a Facebook travel group shared that after installing an Airalo eSIM, they were unable to use data or make calls and had to ask the community for help.

Even though this particular comment was posted while traveling in Thailand, it reflects a common activation-stage issue that can also occur elsewhere, including confusion around final network connection or settings after installation.

In these situations, guided assistance can be important, especially for travelers who are unfamiliar with eSIM settings or who need their connection working immediately after arrival. Without direct human support, resolving activation issues may require trial and error or waiting for responses through an app-based ticket system.

BaliEasy

BaliEasy uses a verified activation process to ensure the eSIM works correctly on Indonesia’s Telkomsel network. After installing the eSIM via QR code, users upload a passport photo and an IMEI screenshot from the device where the eSIM is installed.

If activation issues occur, BaliEasy provides human-guided assistance via WhatsApp and email. A real local support team helps users step by step with setup and troubleshooting, making it easier to get connected quickly without relying only on automated instructions.

6) Local +62 Number Availability

Airalo

Most Airalo Indonesia eSIM plans are data-only and do not include a local Indonesian (+62) phone number. Communication is typically handled through internet-based apps such as WhatsApp, Telegram, or email.

BaliEasy

BaliEasy provides a local Indonesian (+62) phone number with its Telkomsel eSIM plans. Having a local number is especially useful for travelers in Bali, as many everyday services rely on Indonesian phone verification.

A local +62 number can be important for:

• Ride-hailing apps such as Gojek and Grab
• Contacting hotels, villas, tour guides, and drivers
• Restaurant reservations and local customer service
• Receiving calls from local contacts while in Bali

For travelers who plan to stay longer, work remotely, or interact frequently with local services, a local number adds convenience and reduces friction compared to data-only eSIMs.

7) Customer Support

Airalo

Airalo primarily offers support through its in-app ticket system and online help center. Users can submit support requests via the Airalo app or website, and responses are handled through a centralized support workflow rather than direct real-time messaging.

While documentation and self-help articles cover many common scenarios, response times can vary depending on request volume and time zone. For urgent or more complex cases, such as unexpected data usage or unresolved technical issues, some users report that resolving problems may require multiple follow-ups through the app-based system.

“Airalo
Completely disappointed with my last purchase. A Sim which inexplicably devoured 40g of data over 10 days – most of this time the phone was not even on or connected. I tried to resolve this issue over the chat and many of my messages were deleted – then I was offered a refund of one US dollar. Absolute rubbish – wasted a lot of time trying to resolve this problem. Bad customer service and bad Sim – do not recommend.”

See full discussion: Facebook

For example, a Facebook user shared their experience of contacting Airalo support after noticing unusually high data consumption over a short period. According to the comment, communication took time and the resolution offered felt limited, leading to frustration with the overall support experience.

While this reflects an individual case, it highlights how app-based, ticket-driven support may feel less responsive for travelers who need immediate clarity or reassurance.

BaliEasy

BaliEasy provides 24/7 real human customer support via WhatsApp and email, allowing travelers to speak directly with a support team whenever issues arise, including outside normal business hours.

This level of availability is especially important during travel, where connectivity problems often happen on arrival, late at night, or under time pressure. The BaliEasy team offers hands-on guidance for activation issues, IMEI mismatches, network configuration, and data concerns, with direct communication instead of ticket queues.

Because support is handled by a local team that understands Telkomsel and Bali-specific conditions, issues can be resolved faster and with clearer explanations. For travelers who value peace of mind, having 24/7 access to a real human support team is often the safest and most reliable option.

If you want to see how helpful this support experience looks in practice, BaliEasy’s customer feedback is publicly available on Google Reviews and Trustpilot, where travelers share their own experiences with activation, troubleshooting, and support.

8) Refund Policy

Airalo

Airalo’s refund policy is policy-driven and conditional, with eligibility depending on usage status and the nature of the issue. Refunds generally apply only to purchases made directly through Airalo and are subject to specific rules.

Refund requests are submitted through Airalo’s app or support system and processed according to their internal review timelines, which can vary.

BaliEasy

BaliEasy offers a clear and customer-focused refund policy, with eligibility conditions explained upfront. Refunds are handled per policy, based on defined technical and compatibility criteria.

Refund requests are reviewed on a case-by-case basis, and customers are guided through the process by the BaliEasy support team via WhatsApp or email. This hands-on approach helps ensure issues are assessed fairly and resolved efficiently, without customers having to navigate complex automated systems.

9) Offline Stores in Bali

Airalo

Airalo is primarily a digital-first eSIM provider and generally does not offer offline stores or in-person support in Bali. Support is handled through online channels such as the app, help center, and ticket-based customer service.

For travelers who are comfortable with self-serve setup, this may be sufficient. However, those who want physical assistance on the ground may prefer a provider with local, offline support.

BaliEasy

BaliEasy offers real offline support in Bali, with stores in Canggu, Pererenan, and Seseh. This matters for travelers who want extra peace of mind, especially if they run into issues that are easier to solve in person, such as eSIM installation confusion, device settings problems, or troubleshooting right after arrival.

Having an offline location also helps for travelers who prefer face-to-face assistance, need quick help without waiting on a ticket reply, or simply want reassurance that there is a real local team behind the service.

10) Comparison Table (Feature-by-Feature)

11) Who Should Choose Which

Choose Telkomsel by BaliEasy if you:

• Want better value with strong, consistent speed and coverage in Bali.
• Plan to travel beyond tourist hubs and need reliable inland coverage.
• Need hotspot/tethering for a laptop or tablet.
• Prefer 24/7 real human support, with the option of in-person help in Bali.
• Want a Bali-focused setup, including the convenience of a local +62 number for local apps and services.

Choose Airalo if you:

• Need multi-country coverage in a single trip.
• Prefer app-based, self-serve activation and troubleshooting.
• Already use the same brand in other countries and want a familiar setup.

12) Summary

Both options can keep you connected in Bali, but the experience differs depending on reliability and support needs. Telkomsel by BaliEasy is a Bali-optimised choice that prioritises strong local coverage, stable speeds, hotspot support, a local +62 number, and 24/7 human assistance.

This makes it the safer option for most travelers, especially those staying longer, working remotely, or exploring beyond main tourist areas.

Airalo is better suited for travelers who want multi-country flexibility, short trips, and are comfortable with self-serve, app-based support.

Get Started with BaliEasy

Check plans: esim.balieasy.com
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com