AirHub eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.
In this article, we compare BNESIM eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.
This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
BNESIM
BNESIM uses a roaming eSIM that connects to the Telkomsel network in Indonesia.
While coverage is generally available in major areas, performance can vary because it operates as a roaming service rather than a direct local line.
Read more: Roaming eSIM Using Telkomsel in Bali vs Telkomsel eSIM by BaliEasy
BaliEasy
BaliEasy runs on local Telkomsel service, not a roaming eSIM, which is why it is widely considered one of the most reliable connectivity options in Bali.
Telkomsel provides strong coverage across both popular and more remote areas such as Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
Because BaliEasy operates as a direct local Telkomsel line, performance is generally more stable and predictable, especially inland and during peak hours, compared to roaming-based travel eSIMs.
BNESIM
At the time of writing, there are no clear or consistent Facebook reviews specifically discussing BNESIM’s speed and stability in Bali.
On BNESIM’s official site, they describe the service as providing a “fast and reliable connection” and note that their eSIM supports 3G, 4G/LTE, and 5G, with real-world speeds generally depending on local network conditions and coverage in your location.
BaliEasy
BaliEasy runs on the Telkomsel network, which is widely regarded as the most stable and reliable mobile network across Bali for everyday use.
Users can expect consistent performance for navigation, WhatsApp voice and video calls, social media, and file uploads, even when moving between different areas of the island.
Unlike many travel eSIMs, BaliEasy does not apply a Fair Usage Policy (FUP), so speeds are not deliberately reduced after a hidden threshold, data is used at normal speed until it runs out, making it a safer choice for travelers who value predictable performance.
BNESIM
BNESIM allows tethering / Personal Hotspot on its eSIM.
BNESIM states you can use the eSIM to share data via hotspot as long as your device supports it, and (in their wording) the country you’re in allows data tethering; hotspot usage simply consumes your plan’s data like normal browsing.
No specific hotspot caps or throttling rules are clearly stated on their official pages.
BaliEasy
BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering without a fixed daily limit imposed by the service itself.
Users can share their connection with laptops, tablets, or other devices, and because it operates as a local Telkomsel line, hotspot performance follows standard local network rules rather than typical travel-eSIM restrictions.
This results in more stable and predictable speeds, making it well suited for video calls, uploads, and remote work.
BNESIM
BNESIM offers both non-expiring and time-limited data plans, giving users flexibility depending on how long they stay in Bali.
The non-expiring data option is suitable for long-term or repeat travelers who want to keep unused data for future trips, while the expiring plans are designed for short stays with fixed validity.
Overall, BNESIM’s pricing is relatively affordable, includes high-volume options such as a 100 GB plan for heavy users, and allows users to top up data when needed.
BaliEasy
BaliEasy offers straightforward, Bali-focused data plans with clear pricing.
A key advantage is the ability to top up data easily without changing or reinstalling the eSIM, which is useful if your usage is higher than expected.
Because the plans run on the local Telkomsel network and are supported by a local team, pricing and usage are more predictable with no confusing validity rules and cheap prices.
BNESIM
BNESIM activation is done through the BNESIM app by purchasing a data plan. After payment, a QR code is sent to your email and you install the eSIM by scanning it in your phone’s mobile settings.
If it does not work, BNESIM recommends checking eSIM compatibility, restarting the phone, and contacting online support.
BaliEasy
BaliEasy uses a guided activation process to make sure the eSIM works properly on the local Telkomsel network from the beginning.
After installing the eSIM via QR code, users upload a passport photo and an IMEI screenshot from the phone where the eSIM is installed to avoid common issues like wrong IMEI or inactive lines.
If any problem happens, the BaliEasy team provides direct human support via WhatsApp or email and assists step by step until the connection is fully active, making it ideal for travelers who want extra reassurance.
BNESIM
BNESIM does not include a local Indonesian (+62) number with its standard Bali data eSIM plans.
BaliEasy
BaliEasy includes a local Indonesian (+62) phone number, making everyday use in Bali much easier.
A local number helps with ride-hailing apps like Gojek and Grab, and simplifies contact with drivers, villas, restaurants, and local businesses.
For travelers who want to function like a local, having a +62 number adds real convenience and flexibility beyond just mobile data.
BNESIM
Support is fully digital, relying on in-app rather than phone or in-person assistance. This approach suits travelers who prefer self-serve, ticket-style support.
“…Customer service has also been excellent. Everything is handled in‑app…” Trustpilot
However, in-app chat can be a disadvantage when issues are urgent, as responses are not always real-time and troubleshooting may involve back-and-forth messages rather than immediate, hands-on guidance.
BaliEasy
BaliEasy focuses on direct human support via WhatsApp and email instead of a ticket-only system.
Customers can communicate in real time with a local team that understands Telkomsel behavior, IMEI registration, and common device issues in Bali.
Support is hands-on and continues step by step until the connection is fully working, providing faster reassurance when it matters most.
If you want to see how helpful this support experience looks in practice, BaliEasy’s customer feedback is publicly available on Google Reviews and Trustpilot, where travelers share their own experiences with activation, troubleshooting, and support.
BNESIM
BNESIM refunds are reviewed case-by-case and generally apply only to unresolved technical issues, unused or incorrectly purchased plans, incompatible/locked devices, or non-delivered eSIMs.
Requests must be submitted within 14 days, and refunds are not granted if more than 10% of data has been used or where local digital-service rules restrict refunds.
Approved refunds are issued mainly as BNE Wallet credit (≈24 hours) or back to the original payment method (≈3 business days, up to 30 days via banks) after contacting support.
BaliEasy
BaliEasy offers a clearer, traveler-friendly policy: per policy, a 100% refund applies if the device is not compatible or if connection issues cannot be resolved after troubleshooting.
There’s no vague data-usage cutoff; decisions are based on compatibility checks and documented troubleshooting outcomes.
Refunds are handled directly via WhatsApp or email with real human support.
BNESIM
Offline presence: No
BNESIM operates as a fully digital eSIM service, purchased and activated online, with no official physical stores in Bali.
BaliEasy
Offline presence: Yes
BaliEasy provides real in-person support in Bali, with physical stores in Canggu, Pererenan, and Seseh.
Travelers can get hands-on help with activation and troubleshooting.
This is especially helpful for first-time eSIM users or anyone who wants quick, face-to-face assistance before traveling around the island.
| Feature | Telkomsel by BaliEasy | BNESIM |
| Network / provider | Local Telkomsel carrier eSIM (non-roaming) | Roaming eSIM using Telkomsel in Indonesia |
| Coverage in Bali | Very strong coverage across Bali, including inland and remote areas | Available in major areas; coverage depends on roaming behavior |
| Speed consistency | Stable and predictable, even during peak hours | No clear Bali-specific speed feedback; depends on local conditions |
| Hotspot / tethering | Fully supported, no fixed daily cap from the service | Supported if device and country allow; no clear policy on limits |
| Plan value | Clear, Bali-focused pricing with easy top-ups | Affordable plans, including non-expiring and high-data options |
| Activation difficulty | Guided activation with human assistance | Self-serve app + QR code installation |
| Local +62 number | Yes, local Indonesian (+62) number included | No local +62 number included |
| Support quality | Real human support via WhatsApp/email, step-by-step | Fully digital, in-app support only |
| Refund clarity | Clear policy with human review and troubleshooting | Case-by-case, conditions and limits apply |
| Offline stores in Bali | Yes (Canggu, Pererenan, Seseh) | No physical stores in Bali |
Choose Telkomsel by BaliEasy if you:
Choose BNESIM if you:
Both BNESIM and Telkomsel by BaliEasy can work in Bali, but they are built for different travel styles.
BNESIM is better suited for travelers who want one eSIM for multiple countries and are comfortable with app-only, self-serve support.
Telkomsel by BaliEasy stands out as the safer, Bali-optimized option thanks to its local Telkomsel network, more predictable performance, human support, and offline stores.
For travelers who value coverage reliability, assistance, and peace of mind in Bali, BaliEasy is the more practical choice.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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