Maya Mobile eSIM Bali vs Telkomsel by BaliEasy

Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.

In this article, we compare Maya Mobile eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.

This is a neutral, practical comparison focused on real travel needs in Bali.

Quick Summary

• Best for Bali coverage: Telkomsel by BaliEasy
• Best for multi-country travel: Maya Mobile
• Best for human help + offline support: Telkomsel by BaliEasy

 

1) Network & Coverage

Maya Mobile

Maya Mobile operates as a roaming eSIM in Indonesia, typically connecting to Indosat and 3 (Tri) networks.

User feedback from Bali travel groups suggests generally acceptable performance for short stays:

“Maya Mobile eSIM, been absolutely fine and been in Bali for two weeks.” Facebook

As with most roaming eSIMs, coverage and performance can vary by location and network congestion.

BaliEasy

BaliEasy runs on Telkomsel, widely regarded as the strongest and most reliable mobile network in Bali.

Coverage is consistent across both popular and less touristy areas, including Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.

Because it’s a direct local Telkomsel line, performance is generally more predictable, especially inland and during peak hours.

 

2) Speed & Stability

Maya Mobile

Maya Mobile speeds in Bali are generally sufficient for Google Maps, messaging, and browsing, but performance can vary by location and during peak hours.

On unlimited plans, a Fair Usage Policy (FUP) may apply, which can lead to speed throttling and affect video calls, uploads, and hotspot use after heavier usage.

BaliEasy

BaliEasy operates on Telkomsel, which is widely known as the fastest and most stable mobile network in Bali, particularly for consistent daily use.

Speeds remain reliable during peak hours and are well suited for Google Maps navigation, WhatsApp calls, video calls, and file uploads.

With no Fair Usage Policy (no FUP) applied, users can enjoy predictable performance without sudden speed reductions, making BaliEasy a dependable choice for travelers who need stable connectivity throughout the day.

 

3) Hotspot / Tethering

Maya Mobile

Maya Mobile eSIM supports tethering / hotspot sharing on compatible devices.

You can share your connection to a laptop or another phone, but keep in mind that speed or performance may be limited by the network and plan type, especially on unlimited plans where fair-usage throttling can apply after heavy use.

BaliEasy

BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering with no specific daily cap applied by the service itself.

Users can easily share their data connection with laptops, tablets, or other devices whenever needed.

Because it works as a local Telkomsel eSIM, hotspot usage follows normal local network behavior rather than typical travel-eSIM restrictions, resulting in more stable speeds.

This makes BaliEasy a practical option for travelers who rely on hotspot for work, video calls, or multiple devices throughout the day.

 

4) Pricing & Data Plans

Maya Mobile

Maya Mobile offers plans with validity ranging from 5 to 180 days and includes smaller data options suitable for light users. In terms of value, however, pricing is higher when compared to BaliEasy.

For example, USD 16.99 gives 10 GB for 30 days on Maya Mobile, while BaliEasy offers 21 GB for USD 15 for the same 30-day validity, making Maya Mobile less cost-effective for travelers who need more data during their stay in Bali.

BaliEasy

BaliEasy is more affordable and offers larger data packages designed for Bali travel.

Plans come with various high-data options, allow easy top-ups, and do not apply a fair usage policy (no FUP), making them suitable for medium to heavy data users who want worry-free usage throughout their stay.

 

5) Activation Process

Maya Mobile

Maya Mobile follows a self-serve activation model. After purchase, users receive a QR code by email and install the eSIM directly through their phone’s eSIM settings, with a manual installation option available if needed.

Many users describe the process as straightforward.

“…eSIM was easy to install following their simple instructions…” Trustpilot

BaliEasy

BaliEasy uses a guided activation process to ensure the eSIM works properly on Indonesia’s local Telkomsel network from the start.

After QR installation, users submit a passport photo and IMEI screenshot, helping prevent issues like incorrect IMEI placement, device mismatches, or inactive data lines.

With 24/7 local human support via WhatsApp and email, BaliEasy provides step-by-step assistance until the connection is fully working, ideal for travelers who want reassurance and immediate help on arrival.

 

6) Local +62 Number Availability

Maya Mobile

Maya Mobile is a data-only eSIM and does not include an Indonesian (+62) phone number.
This means it’s suitable for internet access, but users must rely on apps like WhatsApp or existing foreign numbers for calls, SMS, and local verifications.

BaliEasy

BaliEasy includes a local Indonesian (+62) phone number, which adds real convenience during a stay in Bali.

A local number helps with everyday needs such as ride-hailing apps like Gojek and Grab, certain local verifications (where applicable), and direct communication with drivers, tour guides, villas, restaurants, and local businesses.

For travelers who want to operate more like a local, and not depend solely on messaging apps, a +62 number provides added flexibility and peace of mind.

 

7) Customer Support

Maya Mobile

“Customer Service really fast and efficient.” Trustpilot

Maya Mobile generally receives positive feedback for responsiveness, with users noting that support is fast and efficient, particularly for basic setup or activation issues.

BaliEasy

BaliEasy takes a more hands-on approach by offering direct human support via WhatsApp and email, rather than relying solely on a ticket system.

As a locally based team in Bali, BaliEasy has practical knowledge of Telkomsel network behavior, IMEI registration requirements, and device-specific issues common among travelers.

Support is delivered step by step and continues until the connection is fully working, making it a reassuring option for travelers who value real-time help and local expertise when it matters most.

 

8) Refund Policy

Maya Mobile

Maya Mobile offers a “100% Money Back Guarantee” for unused or faulty eSIMs, including cases like trip cancellation or device incompatibility, as long as little to no data is used.

In practice, refunds are usually denied once usage exceeds ~10% of a fixed-data plan or ~1GB on unlimited plans, and requests should be submitted as soon as possible (ideally within 30 days of purchase) via their support channels, not by deleting the eSIM.

BaliEasy

BaliEasy offers a clear and traveler-friendly refund policy. Per policy, customers are eligible for a 100% refund if the device is not compatible or if connection issues occur that cannot be resolved after troubleshooting.

Refund requests are handled directly with the BaliEasy team via WhatsApp or email, with clear guidance on what information is needed.

This human-assisted approach makes the refund process more transparent and less stressful.

 

9) Offline Stores in Bali

Maya Mobile

Offline presence: No

Maya Mobile is a fully digital travel eSIM provider with no physical stores or in-person support locations in Bali.

All purchases, activation, and troubleshooting are handled online. If issues occur, assistance is limited to remote support channels.

BaliEasy

Offline presence: Yes

BaliEasy offers real offline help in Bali, with stores in Canggu, Pererenan, and Seseh.

Why it matters? This gives travelers the option to get in-person activation help and troubleshooting, which is especially useful if you’re new to eSIMs, need quick fixes, or want reassurance that everything is working correctly before you head out exploring.

 

10) Comparison Table (Feature-by-Feature)

Feature	Telkomsel by BaliEasy	Maya Mobile
Network/provider	Local Telkomsel carrier eSIM	Roaming eSIM (typically Indosat + 3/Tri)
Coverage in Bali	Strongest, most reliable coverage across Bali (incl. inland)	Generally usable, but varies by location & congestion
Speed consistency	Fast + stable daily performance; No FUP for predictable speeds	Fine for basics; can be less consistent in peak hours; Unlimited plans may throttle (FUP)
Hotspot/tethering	Fully supported; no specific daily cap by service; more stable for work/multi-device	Supported on compatible devices; performance may vary, FUP can affect heavy use
Plan value	Better value (e.g., USD 15 → 21GB → 30 days); larger data options + top-ups	Smaller data options; less value vs BaliEasy (e.g., USD 16.99 → 10GB → 30 days)
Activation difficulty	Guided activation (QR + passport + IMEI verification) with assisted setup	Easy self-serve (QR + manual install if needed)
Local +62 number	Yes (+62 local number included)	No (data-only)
Support quality	Direct WhatsApp/email with local Telkomsel + IMEI expertise; step-by-step until working	Online/ticket-based; often rated fast & efficient for basic issues
Refund clarity	Clear 100% refund if incompatible or unresolved connection after troubleshooting	Refunds depend on low/no usage (≤ ~10% fixed data or ≤ ~1GB unlimited); request ASAP
Offline stores in Bali	Yes (Canggu, Pererenan, Seseh) for in-person help	No

 

11) Who Should Choose Which

Choose Telkomsel by BaliEasy if you:

• Want better value with larger data options and no FUP.
• Need the strongest, most reliable coverage in Bali, including inland and peak hours.
• Rely on hotspot/tethering for a laptop or multiple devices.
• Prefer direct human support via WhatsApp/email and optional in-person help.
• Want a local +62 number for ride-hailing, local calls, and verifications.

Choose Maya Mobile if you:

• Need multi-country coverage on a single trip.
• Prefer app-based, self-serve activation without document verification.
• Already use the same provider in other countries and want consistency.

 

12) Summary

For most travelers visiting Bali, Telkomsel by BaliEasy is the safer, Bali-optimized choice, offering stronger coverage, more consistent speeds, reliable hotspot use, and hands-on local support.

Maya Mobile works well for short stays or multi-country itineraries but may see variability due to roaming networks and fair-usage limits.

If coverage quality, stability, and quick human help matter, BaliEasy stands out.

Get Started with BaliEasy

Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com