FlexiRoam eSIM Bali vs Telkomsel by BaliEasy

Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.

In this article, we compare FlexiRoam eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.

This is a neutral, practical comparison focused on real travel needs in Bali.

Quick Summary

• Best for Bali coverage: Telkomsel by BaliEasy
• Best for multi-country travel: FlexiRoam
• Best for human help + offline support: Telkomsel by BaliEasy

 

1) Network & Coverage

FlexiRoam

FlexiRoam provides usable network coverage in Bali, and some travelers report having a smooth experience on its unlimited plans with no major issues during their stay.

“We use FlexiRoam!! We have been on an unlimited plan since we got here with no issues.”

See full discussion: Facebook

User comments in Facebook travel groups indicate that coverage is generally sufficient in popular tourist areas.

However, as a roaming travel eSIM, actual performance can vary by location and network routing.

BaliEasy

BaliEasy operates directly on Telkomsel, which is widely considered the strongest mobile network in Bali.

Coverage is reliable across both popular and more remote areas such as Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.

Because it is a direct local Telkomsel line, performance tends to be more predictable, especially inland and during peak hours.

 

2) Speed & Stability

FlexiRoam

FlexiRoam generally delivers usable speeds for everyday tasks such as Google Maps, messaging, and basic browsing.

Performance can vary during peak hours and busy locations, as data is subject to fair usage policies on unlimited plans.

Once the high-speed allowance is reached, speeds may be throttled, which can affect video calls, uploads, and other data-heavy activities.

BaliEasy

BaliEasy uses Telkomsel’s local network, which is widely known for fast and stable mobile data across Bali.

Connection quality remains consistent during peak hours for navigation, WhatsApp calls, video calls, and cloud uploads.

There is no fair usage policy applied, allowing users to maintain stable speeds throughout the day without throttling.

 

3) Hotspot / Tethering

FlexiRoam

FlexiRoam explicitly allows hotspot and tethering on its eSIM plans.

Hotspot usage is subject to the same fair usage policies as regular data, including on unlimited plans.

Once the daily high-speed allowance is reached, speeds may be reduced, which can affect work-related or heavy hotspot use.

BaliEasy

BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering without a specific daily cap imposed by the service itself.

Users can freely share their connection with laptops, tablets, or other devices under standard local Telkomsel network behavior.

This results in more stable and predictable hotspot performance, especially for video calls, uploads, and remote work.

 

4) Pricing & Data Plans

FlexiRoam

FlexiRoam offers fixed and unlimited data packages, but the plan selection is limited and designed mainly for short stays.

Most Indonesia plans have short validity periods of 1, 5, 10, or 15 days.

Pricing is relatively high when compared directly with BaliEasy: FlexiRoam charges USD 20 for 20GB with only 5 days validity, while BaliEasy offers 45GB for the same USD 20 with 30 days validity.

This makes FlexiRoam significantly less cost-effective for typical Bali trips lasting more than a few days.

BaliEasy

BaliEasy offers a broad range of data plans with simple, transparent pricing.

All plans come with 30-day validity and generous data options suitable for both short and long stays.

Users can easily top up data online without reinstalling the eSIM.

Plans include a local +62 Indonesian number and have no fair usage limits, making them more flexible and cost-effective for Bali travelers.

 

5) Activation Process

FlexiRoam

FlexiRoam uses a self-serve eSIM activation process that many travelers describe as quick and easy, with setup typically completed by scanning a QR code and enabling the eSIM on the device.

“…For your SIM, I recommend using an eSIM – I use FlexiRoam and it’s super easy to set up and use…”

See full discussion: Facebook

Public Facebook posts from users often describe the experience as straightforward and convenient for those already familiar with eSIMs.

However, activation and troubleshooting are largely handled by the user, with support engaged only if issues arise.

BaliEasy

BaliEasy follows a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network from the start.

After installing the eSIM via QR code, users are asked to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed, helping prevent common issues such as incorrect IMEI placement, device mismatches, or inactive data lines.

If any problem occurs, the BaliEasy team provides direct, human-assisted activation via WhatsApp and email, guiding users step by step until the connection is fully working, which is especially reassuring for travelers new to eSIMs or arriving in Bali for the first time.

 

6) Local +62 Number Availability

FlexiRoam

FlexiRoam does not provide a local Indonesian (+62) phone number, as its eSIM plans are data-only. This means calls and SMS are not available, and travelers must rely on internet-based apps for communication and verifications.

BaliEasy

BaliEasy includes a local Indonesian (+62) phone number, which is highly useful during a stay in Bali.

A local number makes it easier to interact with services like Gojek and Grab and can help with certain local verifications, depending on the platform.

 

7) Customer Support

FlexiRoam

FlexiRoam provides customer support mainly through WhatsApp and email, with LINE also referenced in its official support materials.

The company states that support is available 24/7 in English, but it does not publish a specific response-time guarantee, so actual reply speed may vary.

Support interactions typically begin with guided troubleshooting and information requests, which can extend the time needed to reach a final resolution.

BaliEasy

BaliEasy offers fully human customer support via WhatsApp and email, rather than relying on app-only ticket systems.

Travelers can communicate directly with real support staff for help with activation, APN setup, device compatibility, and connection issues, which is especially useful when problems need to be resolved quickly in Bali.

Response times are generally fast during Bali hours, and the human-led approach reduces back-and-forth and uncertainty during troubleshooting.

 

8) Refund Policy

FlexiRoam

“Paid money expecting Flexiroam to work but ended up troubleshooting the useless product in 50% of my travel, flexiroam promised a refund but I’m still waiting for it to be processed after 2 months. Use Flexiroam if you’re fine with the above”

See full discussion: Facebook

FlexiRoam’s refund process can be unclear and time-consuming based on publicly shared customer feedback.

Some users report experiencing ongoing connection issues during their trip, followed by extended delays after being told a refund would be issued.

This means travelers may need to spend time troubleshooting first and then wait weeks or longer for resolution, which can be inconvenient during short trips.

BaliEasy

BaliEasy provides a clear and traveler-friendly refund policy. Customers are eligible for a 100% refund if their device is not compatible or if connection issues cannot be resolved after troubleshooting.

Refund requests are handled directly with the BaliEasy support team via WhatsApp or email, with clear instructions and fast human assistance.

This direct support model makes the refund process more transparent, predictable, and easier for travelers who need quick outcomes while in Bali.

 

9) Offline Stores in Bali

FlexiRoam

Offline presence: No

FlexiRoam is a fully digital eSIM service with online-only purchase and support. There are no physical stores or walk-in assistance in Bali.

What this means? If you run into issues, support is handled remotely (online support flows), not via walk-in assistance.

BaliEasy

Offline presence: Yes

BaliEasy offers in-person support through physical stores in Canggu, Pererenan, and Seseh. This allows travelers to get hands-on help with activation or troubleshooting when needed.

 

10) Comparison Table (Feature-by-Feature)

Feature	Telkomsel by BaliEasy	FlexiRoam
Network / provider	Direct local Telkomsel line	Travel eSIM using roaming network partners
Coverage in Bali	Very strong, including inland and remote areas	Generally good in tourist areas; may vary by routing
Speed consistency	High and stable, even during peak hours	Can fluctuate; unlimited plans subject to FUP throttling
Hotspot / tethering	Fully supported with no daily cap	Allowed
Plan value	High value: large data, 30-day validity, no FUP	Lower value: short validity, higher cost per GB
Activation difficulty	Guided, human-assisted activation	Self-serve QR activation
Local +62 number	Yes	No (data-only)
Support quality	Human support via WhatsApp/email + offline help	Remote support via WhatsApp/email
Refund clarity	Clear policy, 100% refund if unresolved	Refund process reported as slow or unclear by users
Offline stores in Bali	Yes (Canggu, Pererenan, Seseh)	No

 

11) Who Should Choose Which

Choose Telkomsel by BaliEasy if you:

• Want the best overall coverage and speed stability in Bali, including inland areas.
• Need reliable hotspot usage for laptops or tablets without daily throttling.
• Prefer human support via WhatsApp with the option for in-person help.
• Want a local +62 Indonesian number for ride-hailing, calls, and local services.
• Are staying more than a few days and want better value with flexible data plans.
• Choose FlexiRoam if you:

Need multi-country coverage during a single trip.

• Prefer a fully self-serve, app-based eSIM setup.
• Are already familiar with FlexiRoam and use it in other destinations.
• Only need short-term data for basic use and are comfortable with FUP limits.

 

12) Summary

Both FlexiRoam and Telkomsel by BaliEasy can work in Bali, but they are designed for different travel needs.

FlexiRoam is better suited for short stays or multi-country trips where convenience matters more than local optimization.

Telkomsel by BaliEasy stands out as the safer, Bali-optimized choice, offering stronger coverage, more stable speeds, hotspot-friendly plans, a local +62 number, and real human support, including offline stores in Bali.

For most travelers who care about reliability, value, and support while in Bali, Telkomsel by BaliEasy is the more practical option.

Get Started with BaliEasy

Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com