FlexiRoam eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience.
In this article, we compare Ubigi eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali.
This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
Ubigi
Ubigi operates as a roaming travel eSIM, not a local Indonesian eSIM. On Ubigi’s official Indonesia plan page, the listed partner network is Indosat Ooredoo Hutchison.
In practice, this means Ubigi users in Bali connect via Indosat’s network through a roaming setup, which can perform well in major tourist and urban areas but may show more variability in inland regions, remote areas, or during peak hours compared to direct local lines.
As with most roaming eSIMs, performance can also be more sensitive to location, congestion, and indoor environments.
BaliEasy
BaliEasy runs on a direct local line from Telkomsel, widely regarded as the strongest and most reliable network in Bali.
Coverage is consistently strong across both popular destinations and more remote areas, including Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
Because BaliEasy uses a native Telkomsel connection (non-roaming), network performance is generally more predictable, especially when traveling inland, moving between regions, or using data during busy hours, making it a safer choice for travelers who prioritize stable, island-wide coverage.
Ubigi
Real-world feedback suggests that Ubigi’s performance can be inconsistent depending on location and congestion. One traveler summarized their experience as:
“Usage is relative, but i did find their (Ubigi) network connection and speed so-so.”
See full discussion: Facebook
This aligns with common expectations for roaming travel eSIMs, speeds can be perfectly usable for everyday tasks, but consistency may fluctuate, especially during peak hours or in less optimal coverage areas.
BaliEasy
BaliEasy operates on the Telkomsel network, which is widely known for fast and stable mobile data across Bali. The focus is on consistent, everyday performance rather than short speed bursts.
Users can typically rely on smooth connectivity for Google Maps navigation, WhatsApp voice and video calls, social media, and file uploads, even while moving between different parts of the island.
During peak hours, speeds tend to remain more predictable compared to many roaming travel eSIM options.
Importantly, BaliEasy’s Telkomsel eSIM does not apply a Fair Usage Policy (FUP). There are no hidden thresholds where speeds are intentionally reduced, you simply use your data until your quota runs out.
As a result, BaliEasy is better suited for travelers who need predictable speed and stability for work, navigation, or regular online communication, without worrying about sudden slowdowns.
Ubigi
Ubigi allows hotspot/tethering on its Bali (Indonesia) eSIM, so you can share data to laptops or other devices.
Many travelers report using one Ubigi eSIM as a hotspot, but because it is a roaming eSIM, performance can vary by location and congestion.
If you choose an “Unlimited” plan, a Fair Usage Policy (FUP) applies, and any speed reduction will also affect devices connected via hotspot.
BaliEasy
BaliEasy operates on a direct local Telkomsel line and allows hotspot/tethering. Because it is non-roaming, hotspot speeds are generally more stable and predictable, even during peak hours.
BaliEasy plans do not apply a Fair Usage Policy (FUP), so speeds are not intentionally throttled as long as data remains.
Ubigi
Ubigi offers fixed-data and “Unlimited” travel eSIM plans with various validity periods, typically 7 to 30 days.
This structure fits best for short visits where you only need a small amount of data and don’t mind shorter plan validity.
However, on a price-per-GB basis, Ubigi is usually more expensive for longer stays, for example, around USD 14 for 10 GB with 7-day validity, after which a new plan must be purchased.
BaliEasy
With the same budget, BaliEasy offers 12GB for 30 days at USD 14, providing both more data and much longer validity.
BaliEasy uses a direct local Telkomsel line and offers clear, long-validity bundles with no hidden fees or “from” pricing tricks. This makes it easier to plan costs and avoid frequent re-purchases during your stay.
Ubigi
“Activate it before you leave, MUST have stable wifi signal, takes about 30 to 180 seconds to complete the process, DO NOT INTERRUPT when activation is in progress. Time is dependent on the upload and download speed of the internet connection.”
See full discussion: Facebook
Ubigi follows a self-serve activation flow. Based on Facebook user experiences, travelers are advised to install and activate the eSIM before departure using a stable Wi-Fi connection, as the process typically takes 30–180 seconds and must not be interrupted once it starts.
Common issues mentioned in FB groups include QR installation failures due to weak Wi-Fi, confusion over which SIM is set for mobile data, and problems on carrier-locked devices, with support mainly handled through help articles or in-app chat rather than real-time human guidance.
BaliEasy
BaliEasy uses a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network from the start.
After installing the eSIM via QR code, users upload a passport photo and an IMEI screenshot from the device where the eSIM is installed, helping prevent issues like wrong IMEI usage, device mismatch, or inactive data lines.
If anything goes wrong, BaliEasy provides direct human-assisted activation via WhatsApp and email, guiding users step by step until the connection is fully working, making it especially reassuring for first-time eSIM users or travelers who want immediate local support on arrival.
Ubigi
Ubigi is a data-only travel eSIM and does not include an Indonesian (+62) phone number.
This means you cannot make or receive regular local calls or SMS, and you must rely entirely on internet-based apps (WhatsApp, Telegram, etc.) for communication.
For some travelers this is fine, but it can be limiting in Bali where many local services still expect a local number.
BaliEasy
BaliEasy includes a local Indonesian +62 number on a direct local Telkomsel line.
Having a local number is especially useful in Bali for ride-hailing and delivery apps like Gojek and Grab, as well as for contacting drivers, tour guides, villas, restaurants, or local businesses.
In some cases, a +62 number is also helpful for local verifications and smoother communication when dealing with on-the-ground services.
Ubigi
Facebook discussions often describe Ubigi’s support as slow or difficult to reach in urgent situations. One traveler wrote:
“I need help with Ubigi! (I just emailed tech support but haven’t heard from them yet and I leave day after tomorrow for Japan) I just purchased a plan and they emailed me the QR code…”
See full discussion: Facebook
Even though this example comes from a Japan travel group, it reflects a common pattern seen across destinations: users rely on email-based support, may wait hours (or longer) for a response, and often turn to Facebook groups for help when time-sensitive issues arise.
BaliEasy
BaliEasy focuses on direct human support via WhatsApp and email, rather than a ticket-only or app-based system.
Customers can communicate with a real support team in real time, reducing delays and avoiding repetitive troubleshooting.
Because BaliEasy operates locally and works directly with the Telkomsel network, the team understands IMEI registration, device quirks, and local network behavior, providing step-by-step assistance until the connection is fully working, which is especially valuable when help is needed immediately.
Ubigi
According to Ubigi’s official policy, refunds for QR-code eSIM purchases are only possible if the QR code has not been scanned.
Once a plan is activated or used, refunds are generally not available, except in rare cases of proven technical activation issues caused by Ubigi, and requests must be made within 15 days of purchase.
Data top-ups are typically non-refundable, and all refund requests must go through Ubigi’s support system.
BaliEasy
Per policy, BaliEasy offers a 100% refund if the device is not compatible or if connection issues occur, provided required checks and troubleshooting steps are completed.
Eligibility is clearly defined and verified through the guided activation process (including passport and IMEI confirmation).
Refunds are requested via WhatsApp or email and processed once conditions are confirmed, with direct human assistance throughout.
Ubigi
Ubigi does not have physical or offline stores in Bali.
Support and troubleshooting are handled remotely through online channels only, which means there is no in-person help if activation or connectivity issues occur on arrival.
For travelers who prefer face-to-face assistance, this can feel limiting.
BaliEasy
BaliEasy has real offline stores in Bali, located in Canggu, Pererenan, and Seseh.
These stores provide on-the-spot help for activation, troubleshooting, and general support.
Having physical locations adds peace of mind, especially for travelers who want immediate, in-person assistance if something goes wrong.
| Feature | Telkomsel by BaliEasy | Ubigi |
| Network/provider | Direct local Telkomsel line (non-roaming) | Roaming travel eSIM; partner network Indosat Ooredoo Hutchison |
| Coverage in Bali | Strong island-wide coverage, incl. popular + inland/remote areas | Generally good in tourist/urban areas; more variable inland/remote & indoors |
| Speed consistency | More predictable day-to-day speeds, incl. peak hours; no FUP | Usable but can fluctuate by congestion/location; “Unlimited” has FUP |
| Hotspot/tethering | Allowed; typically stable due to local Telkomsel line | Allowed; performance varies; FUP (on Unlimited) also affects hotspot devices |
| Plan value | Strong value for longer stays (30-day validity bundles) | Better for short trips + small data; often higher cost/GB for longer stays |
| Activation difficulty | Guided setup + verification (passport + IMEI) with human help | Self-serve; best to activate on strong Wi-Fi; can be tricky if device locked |
| Local +62 number | Yes (local Indonesian number) | No (data-only) |
| Support quality | Human support via WhatsApp + email; local Telkomsel/IMEI know-how | Mostly online support (help articles/chat/email); FB reports slower replies sometimes |
| Refund clarity | Clear (per policy) with defined conditions; handled via WhatsApp/email | Strict official rules (before QR scanned; limited once used; 15-day window) |
| Offline stores in Bali | Yes (Canggu, Pererenan, Seseh) | No |
Choose Telkomsel by BaliEasy if you:
Choose Ubigi if you:
Ubigi and Telkomsel by BaliEasy serve different needs, but for most Bali travelers, Telkomsel by BaliEasy is the safer, Bali-optimized choice.
It offers more predictable coverage and speeds across the island, hotspot support without FUP, a local +62 number, clearer refunds, and real human help, online and offline.
Ubigi works well for short stays or multi-country trips, but its roaming setup, shorter validity, and app-only support can be limiting in Bali.
If coverage reliability and support matter, BaliEasy is built specifically for Bali.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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