FlexiRoam eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience. In this article, we compare Jetpac eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali. This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
Jetpac
Jetpac operates as a travel eSIM and connects to major Indonesian networks depending on availability. This multi-network approach allows the eSIM to automatically select a usable signal in different locations.
“You can safely use eSIM through an app or website called Jetpac. It is very easy to set it up and has strong connection in Bali since it use Telkomsel and Indosat. Had no problem while using it few months ago in Bali.”
See full discussion: Facebook
In a Bali travel Facebook group, one user shared their experience after using Jetpac in Bali, saying it was easy to set up and delivered a strong connection throughout their stay, with no issues reported while traveling around the island. The user specifically mentioned that Jetpac connected to Telkomsel and Indosat during their trip, which helped maintain stable coverage.
BaliEasy
BaliEasy uses a direct local Telkomsel line, which is widely regarded as the strongest and most reliable mobile network in Bali.
Coverage is consistently strong across both popular tourist areas and more remote or inland locations, including Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
Because BaliEasy connects directly to Telkomsel rather than relying on roaming or network switching, performance is generally more predictable, especially outside major tourist zones, indoors, and during peak hours when network congestion is higher.
Jetpac
Jetpac generally delivers reliable everyday performance for common travel needs.
“I use Jetpac , both in Thailand and Bali , data only , works good for me”
See full discussion: Facebook
One user who used Jetpac in both Thailand and Bali shared that it is data-only and worked well for them, with no major issues during use. This suggests Jetpac is suitable for basic activities such as messaging apps, maps, browsing, and online usage while traveling.
As with most travel eSIMs, actual speed and consistency can still vary depending on location, network congestion, and usage patterns, especially during peak hours or heavier data use.
BaliEasy
BaliEasy runs on a direct local Telkomsel connection, which is widely known for fast and stable mobile data performance in Bali, particularly for consistent, real-world use rather than short speed bursts.
In daily usage, Telkomsel performs reliably for Google Maps, WhatsApp voice and video calls, Zoom or Google Meet, cloud uploads, and general browsing, even during busy afternoon and evening peak hours in tourist areas.
A key difference is that BaliEasy plans do not apply a Fair Usage Policy (FUP). There is no artificial speed throttling, so performance remains consistent throughout the validity period, making it more predictable for longer stays, remote work, and frequent hotspot use.
Jetpac
Jetpac allows hotspot and tethering, and this is reflected in real user experience. In one public comment, a traveler shared their positive experience using Jetpac, stating:
“…I use Jetpac and highly recommend them. very affordable prices and very fast data speeds!…”
See full discussion: Facebook
Overall, Jetpac’s hotspot functionality appears to work as expected for typical travel needs. As with most travel eSIMs, actual tethering performance can still vary depending on location, network congestion, and usage intensity.
BaliEasy
BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering without daily cap imposed by the service itself. Users can freely share their mobile data connection with laptops, tablets, or secondary devices as needed.
Because BaliEasy operates as a local Telkomsel carrier eSIM, hotspot behavior follows standard local network rules rather than typical travel-eSIM limitations. This results in more predictable speeds and better stability, especially when using hotspot for video calls, file uploads, or remote work.
For travelers who regularly rely on multiple connected devices throughout the day, BaliEasy provides a more consistent and work-friendly hotspot experience, without the uncertainty often associated with travel eSIM hotspot policies.
Jetpac
Jetpac can be a good option if you’re planning a short trip and want flexibility in choosing how long your eSIM is valid. Jetpac offers plans with different validity periods, ranging from just a few days up to 30 days, and also includes an Unlimited data option.
This makes it convenient for travelers who know exactly how many days they need and prefer a simple, app-based setup.
However, if you’re planning a longer stay, Jetpac’s pricing becomes less competitive compared to BaliEasy. For example, with around USD 20 on BaliEasy, you can get 45GB for 30 days, while on Jetpac, USD 21.99 only provides 15GB for 30 days.
Over longer trips, this difference in data value can add up, especially for travelers who rely heavily on maps, social media, hotspot, or video calls.
As a result, Jetpac tends to suit short stays with specific day-based needs, while BaliEasy offers better value for longer stays and heavier data usage.
BaliEasy
BaliEasy is designed for travelers who want clear pricing, generous data, and strong value for longer stays in Bali. It offers a wide range of data options at comparatively lower prices, all with a 30-day validity, making plans easy to understand and compare without short expiry traps.
This wide selection allows travelers to choose a plan that closely matches their actual usage, whether they need light data for maps and messaging or heavier data for social media, video calls, and hotspot use. As data size increases, the cost per GB becomes cheaper, which is especially beneficial for longer stays.
Another key advantage is flexibility. If you run out of data before your plan ends, BaliEasy supports easy data top-ups without reinstalling or changing your eSIM. This makes it practical for extended stays, remote work, or unpredictable data usage.
Overall, BaliEasy is a strong choice for travelers who plan to stay longer than a week, want more data for the same budget, and prefer simple, transparent pricing with no surprises.
Jetpac
Jetpac uses a self-service activation process, where users install the eSIM via QR code or app before arrival, then activate it by enabling the eSIM and data roaming on their device once they land.
While this process works smoothly for many users, there are real cases where activation does not go as expected. In one public user comment, a traveler shared that their Jetpac eSIM did not work even after successful installation, leaving them without internet access upon arrival.
The user noted that they had used Jetpac many times before without issues, suggesting the problem was not user inexperience, but an activation failure that required troubleshooting.
“Hello guys!
I purchased an e-SIM from Jetpac and it’s not working even after successful installation 😭😭😭
Literally stranded without any internet connection. I always buy from Jetpac for my travels and it always works. I don’t know what is wrong.
Has anyone faced eSIM not working here?”
See full discussion: Facebook
This highlights a common risk with app-based travel eSIMs: even when the eSIM installs correctly, connectivity may still fail due to device settings, network routing, or activation delays. In these situations, having human-assisted guidance makes a major difference.
Instead of relying solely on self-troubleshooting or automated help, services like BaliEasy provide real human support to guide users step by step, helping resolve issues faster and reducing the risk of being left without internet upon arrival.
BaliEasy
BaliEasy uses a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network from the start. After installing the eSIM via QR code, users are asked to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed.
This verification step helps prevent common activation issues such as incorrect IMEI registration, device mismatches, or inactive data lines. If any issue occurs, the BaliEasy team provides direct, human-assisted activation via WhatsApp and email, guiding users step by step until the connection is fully working.
Because activation is supported by a real local team with 24/7 human assistance, BaliEasy is especially helpful for travelers who are new to eSIMs, arriving late at night, or want reassurance that immediate help is available if something goes wrong upon arrival in Bali.
Jetpac
Local +62 number included? No
Jetpac eSIM is a data-only eSIM. It does not include a native Indonesian +62 phone number for regular calls or SMS. Users rely on internet-based apps such as WhatsApp, Messenger, or Telegram for communication.
While Jetpac offers optional in-app calling features in some regions, this is not the same as having a real local +62 SIM identity. As a result, Jetpac may be less suitable for travelers who need a local number for local calls, verifications, or traditional SMS-based services in Bali.
BaliEasy
Local +62 number included? Yes
BaliEasy operates as a local carrier eSIM on the Telkomsel network and includes a real Indonesian +62 phone number.
This local number can be helpful for:
Because it functions like a local Indonesian SIM, BaliEasy provides a more familiar and flexible experience for travelers who want to interact easily with local services beyond just mobile data.
Jetpac
In one public comment, a traveler noted that Jetpac’s eSIM setup and app are straightforward, and that support via WhatsApp or live chat can be responsive, which is helpful if you encounter issues after arrival.
“…Jetpac customers report that the eSIM setup and app are straightforward, and that support (via WhatsApp / live chat) can be responsive — useful if you hit a snag when you land…”
See full discussion: Facebook
BaliEasy
BaliEasy support is positioned around direct human help, not app-only ticketing. Customers can reach a real team via WhatsApp and email, which is especially useful during setup, troubleshooting, or when you land and need your connection working immediately.
This matters most in real travel scenarios: QR installs that succeed but don’t connect, wrong data-line settings, roaming toggles, or device-specific issues. Having human support that can guide you step by step reduces downtime and avoids the “stuck without internet” situation many travelers worry about.
Jetpac
Jetpac’s refund policy is conditional and handled case by case.
Overall, refunds are possible, but they are not automatic and rely on support evaluation.
BaliEasy
BaliEasy’s refund policy is clear and policy-based.
Because conditions are defined in advance and handled with human assistance, the refund process is generally more predictable and transparent.
Jetpac
Offline presence in Bali: No dedicated offline stores in Bali (online-only support)
Jetpac is a fully digital travel eSIM, sold and managed through its website/app, with support handled remotely. Their official contact page points users to online channels (email/DMs) rather than in-person locations.
In other words: if something goes wrong after landing, you’ll typically be troubleshooting via settings + online support, not walking into a local shop.
BaliEasy
Offline presence in Bali: Yes, stores/offices in Canggu, Pererenan, and Seseh
BaliEasy offers real offline help in Bali, so travelers can get in-person setup and troubleshooting if needed. BaliEasy publicly mentions its stores in Pererenan and Seseh, and also references an onsite main office in Canggu with branches in Pererenan and Seseh.
| Feature | Telkomsel by BaliEasy | Jetpac eSIM |
| Network / provider | Direct local Telkomsel carrier eSIM | Travel eSIM using partner networks (Telkomsel / Indosat depending on availability) |
| Coverage in Bali | Very strong across Bali, including inland & remote areas (Ubud, Kintamani, Nusa Penida, Amed, etc.) | Generally good in tourist areas; coverage depends on network switching |
| Speed consistency | High and predictable, even during peak hours; no artificial throttling | Good for everyday use, but can vary with congestion and routing |
| Hotspot / tethering | Fully supported; no daily cap imposed by BaliEasy | Supported; performance may vary under heavy use |
| Plan value | Excellent value for longer stays; more data per dollar | Better for short trips; long-stay value drops compared to BaliEasy |
| Activation difficulty | Guided activation with passport + IMEI verification; human assistance | Self-service via app/QR; issues may require troubleshooting |
| Local +62 number | Yes, real Indonesian number included | No, data-only (app-based calls only) |
| Support quality | Human support via WhatsApp & email (not app-only tickets) | Online support via app / chat; responsiveness varies |
| Refund clarity | Clear policy; 100% refund per policy for incompatible device or unresolved issues | Case-by-case; refunds not guaranteed after activation |
| Offline stores in Bali | Yes. Canggu, Pererenan, Seseh | No physical stores (online-only) |
Choose Telkomsel by BaliEasy if you:
Choose Jetpac if you:
Choosing the right eSIM in Bali depends on how long you stay and how much support you want. Telkomsel by BaliEasy is the safer, Bali-optimized choice for most travelers, offering stronger local coverage, predictable speeds, generous data, and real human support when it matters.
Jetpac can work well for short trips or multi-country travel, but relies on self-service support and does not include a local number. If coverage reliability, hotspot use, and fast help on the ground are important to you, BaliEasy is the more practical option for Bali.
Get Started with BaliEasy
Check plans: https://esim.balieasy.com/
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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