FlexiRoam eSIM Bali vs Telkomsel by BaliEasy
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian number can significantly affect your travel experience. In this article, we compare Saily eSIM vs Telkomsel eSIM by BaliEasy across key factors including network coverage, speed, hotspot use, pricing, activation, local number availability, support, refunds, and offline presence in Bali. This is a neutral, practical comparison focused on real travel needs in Bali.
Quick Summary
Saily
Real Facebook traveler reviews show that Saily can work very well in key Bali tourist areas.
One traveler shared their experience after three weeks in Nusa Dua, saying that both Saily and Airalo worked extremely well. The Saily user stayed on 5G most of the time, successfully used hotspot for Zoom calls, and even found the mobile connection more stable than the resort Wi-Fi. Both eSIMs also connected automatically upon landing, with no manual setup required.
“We just had three weeks in Nusa Dua, my husband had Saily e-sim and I had airarlo e-sim, both providers worked extremely well. My husband was on 5g all the time and as he had to do a couple of zoom calls he hot spotted from phone to laptop and it was really stable, better connection then the resort wifi. They both connected automatically when we landed .”
See full discussion: Facebook
Overall, Saily can be totally fine in major Bali tourist zones such as Nusa Dua. However, coverage and stability can be less predictable, especially if your phone connects to a weaker partner network or when moving outside core tourist areas.
This matters because for many Bali trips, having a good connection in inland and rural areas, not just beach resorts, is often just as important.
BaliEasy
Telkomsel is generally considered the strongest coverage option in Bali, with reliable service across both popular and more remote areas such as Ubud, Canggu, Uluwatu, Seminyak, Kuta, Sanur, Nusa Dua, Jimbaran, Denpasar, Tanah Lot, Bedugul, Kintamani, Amed, Lovina, Sidemen, Munduk, Nusa Penida, and Tulamben.
Because it’s a direct local Telkomsel line, performance is usually more predictable (especially inland and during peak hours).
Saily
A Facebook post highlights a more mixed experience. While installation and initial connection were easy, one partner was able to access 4G normally, while the other device remained stuck on LTE, resulting in noticeably slower speeds, despite both phones being in the same location and using automatic network selection. This suggests that performance can vary depending on device model, network routing, or system settings, even with the same provider.
“Apologies if this has already been covered but I’ve got an issue with my eSIM if anyone can help?
My partner and I both have Saily eSIMs and connection was easy! BUT…my partner seems to have no issues getting 4G and I can’t seem to get my phone off “LTE” which is significantly slower.
I’ve checked my settings (iPhone) and all my settings are good (ie. set for automatic network selection).
Any ideas why I can’t get 4G?
Thanks in advance.”
See full discussion: Facebook
This kind of speed variation may not be noticeable for light browsing, but it can become frustrating for video calls, hotspot use, or larger uploads, especially if you rely on your connection throughout the day.
BaliEasy
BaliEasy operates on the Telkomsel network, which is widely known for providing fast and stable mobile data across Bali, particularly for consistent everyday use rather than short speed bursts.
Users can typically rely on stable performance for Google Maps navigation, WhatsApp voice and video calls, social media, and file uploads, even while moving between different parts of the island. During peak hours, speeds generally remain more predictable compared to many travel eSIM options.
Importantly, BaliEasy’s Telkomsel eSIM does not apply a Fair Usage Policy (FUP). This means speeds are not intentionally reduced after reaching a hidden usage threshold, you simply use your data until it runs out.
As a result, BaliEasy is better suited for travelers who need predictable speed and stability for work, navigation, or regular online communication, without worrying about sudden slowdowns.
Saily
Saily allows hotspot and tethering on its Indonesia eSIM plans, meaning users can share their mobile data connection with other devices such as laptops, tablets, or a second phone. There is no separate hotspot add-on required, and tethering simply uses data from the active plan.
This functionality is also confirmed in real-world use by travelers in Bali. One user shared that they were able to hotspot their Saily eSIM connection to their partner’s phone (which did not support eSIM), with no issues during use. The same post mentions that Saily offers plans of up to around 30GB or more, which can be sufficient for hotspot use during a trip.
“We used Saily eSIM and I was able to hot spot onto my partner’s phone (my old phone didn’t allow eSIMs) and we had no issues and you can choose up to 30GB I believe or higher.”
— Facebook user
See full discussion: Facebook
Overall, Saily’s hotspot feature works as expected, but as with most travel eSIMs, actual performance when tethering can depend on network routing, location, and congestion, especially if hotspot is used heavily.
BaliEasy
BaliEasy’s Telkomsel eSIM fully supports hotspot and tethering without a specific daily cap imposed by the service itself. Users can freely share their mobile data connection with laptops, tablets, or secondary devices as needed.
Because it operates as a local Telkomsel carrier eSIM, hotspot behavior follows standard local network rules rather than typical travel-eSIM limitations. This results in more predictable speeds and stability, especially when using hotspot for video calls, file uploads, or remote work.
For travelers who regularly rely on multiple connected devices throughout the day, BaliEasy provides a more consistent and work-friendly hotspot experience.
Saily
Saily can be a cheap and convenient option for short trips, especially if you only need a small amount of data for maps, messaging, and light browsing. However, for longer stays, its value drops quickly when you compare data per dollar.
For example, Saily’s ~USD 13.99 plan typically includes only 5GB, while BaliEasy offers 12GB for USD 14, more than double the data for nearly the same price. As a result, Saily often requires multiple top-ups on longer trips, making it less cost-effective than BaliEasy for extended stays or heavier data use.
BaliEasy
With the same budget BaliEasy offers 12 GB for USD $14, valid for 30 days with no daily data cap. BaliEasy focuses on price per GB, which can drop to under USD $1 per GB depending on the plan. Because it uses a local Telkomsel eSIM, there is no Fair Usage Policy, no daily reset, and data can be used freely across the 30-day period, with easy top-ups available if needed.
Saily
Saily uses an app-based activation process, where users typically purchase the plan, install the app, and then install the eSIM on their device before traveling. In many cases, activation completes automatically once the user arrives in Indonesia and enables the correct settings.
However, Facebook discussions show that the process is not always smooth. One traveler shared that after purchasing Saily before leaving Canada, they did not receive the QR code needed to connect the eSIM to their iPhone. Despite installing the app and submitting a support ticket, they were left unsure how to proceed and turned to the Facebook community for help.
“I purchased Saily e-Sim before leaving Canada, but didn’t get the QR code I need to connect it to my iPhone. I’ve installed the Saily app, and sent a ticket yesterday to ask them for help. Has anyone else encountered this problem with Saily? How did you fix it?”
— Facebook user
See full discussion: Facebook
Cases like this highlight that while Saily’s activation can be straightforward when everything works, problems such as missing QR codes or unclear installation steps can delay getting online, especially stressful when arriving after a long flight.
In these moments, having real-time, human guidance during activation can make a significant difference. This is an area where BaliEasy provides a clear advantage.
BaliEasy
BaliEasy uses a guided activation process designed to ensure the eSIM works correctly on Indonesia’s local Telkomsel network from the start. After installing the eSIM via QR code, users are asked to upload a passport photo and an IMEI screenshot from the device where the eSIM is installed.
This verification step helps prevent common activation issues such as incorrect IMEI placement, device mismatches, or inactive data lines. If any issue occurs the BaliEasy team provides direct, human-assisted activation via WhatsApp and email, guiding users step by step until the connection is fully working.
Because activation is supported by a real local team with 24/7 human assistance, BaliEasy is especially helpful for travelers who are new to eSIMs or want reassurance that someone is available to help immediately if something goes wrong upon arrival.
Saily
Saily is a data-only travel eSIM and does not provide an Indonesian (+62) phone number. This means users cannot make or receive traditional local calls or SMS.
“Another e-SIM question! I used one (Sailey) when I was in Europe. It worked great for internet, etc., but…….I couldn’t make or accept phone calls. What did I do wrong?”
See full discussion: Facebook
In Facebook discussions about calling and phone-number access, travelers repeatedly note that Saily is data-only, meaning you don’t receive a local phone number from the eSIM (you use WhatsApp/Messenger/etc for calls instead).
BaliEasy
BaliEasy includes a local Indonesian (+62) phone number, which can be very useful during your stay in Bali. A local number allows easier interaction with ride-hailing apps like Gojek and Grab, and can help with certain local verifications, depending on the service.
Having a +62 number also makes it simpler to call or receive calls from drivers, tour guides, villas, restaurants, and local businesses, especially in situations where WhatsApp messages are not practical or when a quick voice call is needed.
For travelers who want to function like a local while in Bali, a local number adds convenience and flexibility.
Saily
Saily primarily provides support through its in-app support centre, where users submit issues and receive guidance after sharing screenshots and device details. When the process works smoothly, problems can be resolved quickly.
One Facebook user in Bali shared a positive experience after struggling initially as a first-time eSIM user. They contacted Saily support, sent a few screenshots, and the issue was fixed promptly, with the connection working fine afterward.
“I’ve just set up now in Bali. I had a bit of trouble as I’ve never had an eSIM before but got straight on to the support centre and by sending a few screenshots it was sorted in no time. I’ve tested it and it’s working fine.”
See full discussion: Facebook
BaliEasy
BaliEasy focuses on direct human support via WhatsApp and email, rather than a ticket-only system. Customers can communicate with a real support team in real time, reducing delays and minimizing repetitive troubleshooting steps.
Because BaliEasy operates locally, the team understands Telkomsel network behavior, IMEI registration, and common device issues.
Support is hands-on and step-by-step, continuing until the connection is fully working, an advantage for travelers who want reassurance and fast help when it matters most.
Saily
Saily’s refund policy is mainly tied to activation status. A full refund is generally available if the plan has not been activated, typically within a stated time window. Once the eSIM is installed and the plan is activated, refunds are not guaranteed.
BaliEasy
BaliEasy offers a clear and traveler-friendly refund policy. Per policy, customers are eligible for a 100% refund if the device is not compatible or if connection issues occur that cannot be resolved after troubleshooting.
Refund requests are handled directly with the BaliEasy team via WhatsApp or email, with clear guidance on what information is needed. This human-assisted approach makes the refund process more transparent and less stressful.
Saily
Offline presence: No
Saily is designed as a fully digital travel eSIM service that’s purchased and activated through the app/online, with no Bali storefront or in-person setup locations advertised on its official site.
What this means? If you run into issues, support is handled remotely (online support flows), not via walk-in assistance.
BaliEasy
Offline presence: Yes
BaliEasy offers real offline help in Bali, with stores in Canggu, Pererenan, and Seseh.
Why it matters? This gives travelers the option to get in-person activation help and troubleshooting, which is especially useful if you’re new to eSIMs, need quick fixes, or want reassurance that everything is working correctly before you head out exploring.
| Feature | Telkomsel by BaliEasy | Saily |
| Network/provider | Direct Telkomsel local eSIM | Travel eSIM via partner routing (data-only) |
| Coverage in Bali | Strong island-wide coverage (coast + inland); more predictable | Works well in major tourist zones (e.g., Nusa Dua), but less predictable outside core areas |
| Speed consistency | Generally fast + stable; more reliable at peak hours; no FUP | Can be good, but speed can vary by device/network (example: stuck on LTE vs 4G) |
| Hotspot/tethering | Allowed; follows local Telkomsel rules; stable for work/hotspot | Allowed; confirmed via FB hotspot use; performance depends on routing/congestion |
| Plan value | High value for longer stays (price/GB strong; up to 83GB); 30-day validity | Good for short/light use, but less value for longer trips (e.g., ~$13.99 for 5GB vs BaliEasy 12GB $14) |
| Activation difficulty | Guided activation + verification (passport photo + IMEI); assisted support | App-based; can be easy, but issues reported like missing QR code/ticket needed |
| Local +62 number | Yes, includes local +62 number | No, data-only (no local calls/SMS) |
| Support quality | Human support via WhatsApp + email; local Telkomsel expertise | In-app support centre; can be quick with screenshots, but ticket-based |
| Refund clarity | Per policy: 100% refund if incompatible device or unresolved connection issue | Mostly tied to activation status; full refund generally only if not activated |
| Offline stores in Bali | Yes: Canggu, Pererenan, Seseh | No offline stores (online/app only) |
Choose Telkomsel by BaliEasy if you:
Choose Saily if you:
Both options work, but they’re built for different travel styles. Saily can be convenient for short trips and light use, especially if you value app-based setup and regional coverage.
Telkomsel by BaliEasy, however, is designed specifically for Bali, offering stronger coverage, better long-stay value, hotspot reliability, a local number, and real human support. For most travelers who care about coverage, stability, and peace of mind, BaliEasy is the safer, Bali-optimized choice.
Get Started with BaliEasy
Check plans: esim.balieasy.com
Chat on WhatsApp: +6281 365 626 111
Email support: esim@balieasy.com
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
Choosing the right eSIM in Bali matters because coverage quality, speed stability, customer support, and access to a local Indonesian
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