{"id":25648,"date":"2024-12-05T22:34:41","date_gmt":"2024-12-05T14:34:41","guid":{"rendered":"https:\/\/esim.balieasy.com\/complaint-handling-policy\/"},"modified":"2026-03-25T17:39:17","modified_gmt":"2026-03-25T09:39:17","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/esim.balieasy.com\/cs\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"\r\n<h2 class=\"wp-block-heading\">Postup vy\u0159\u00edzen\u00ed reklamace<\/h2>\r\n<p>V BaliEasy si v\u00e1\u017e\u00edme va\u0161\u00ed zp\u011btn\u00e9 vazby a usilujeme o rychl\u00e9 a efektivn\u00ed \u0159e\u0161en\u00ed jak\u00fdchkoli probl\u00e9m\u016f. Va\u0161e reklamace n\u00e1m pom\u00e1haj\u00ed zlep\u0161ovat na\u0161e produkty, slu\u017eby i z\u00e1kaznickou zku\u0161enost.<\/p>\r\n<h2>Jak podat reklamaci<\/h2>\r\n<p>Reklamaci m\u016f\u017eete podat e-mailem nebo prost\u0159ednictv\u00edm kter\u00e9hokoli z kontaktn\u00edch kan\u00e1l\u016f uveden\u00fdch na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch:<br \/>www.balieasy.com\/contact<\/p>\r\n<ul>\r\n<li>P\u0159i pod\u00e1n\u00ed reklamace pros\u00edm uve\u010fte \u010d\u00edslo objedn\u00e1vky a e-mailovou adresu, kterou jste pou\u017eili p\u0159i n\u00e1kupu na na\u0161em webu.<\/li>\r\n<li>Pokud n\u00e1s kontaktujete p\u0159es WhatsApp nebo webov\u00fd chat, va\u0161i \u017e\u00e1dost ihned ov\u011b\u0159\u00edme a p\u0159id\u011bl\u00edme v\u00e1m referen\u010dn\u00ed \u010d\u00edslo.<\/li>\r\n<li>Reklamace podan\u00e9 e-mailem nebo jin\u00fdmi kan\u00e1ly budou vy\u0159\u00edzeny a obdr\u017e\u00ed referen\u010dn\u00ed \u010d\u00edslo nejpozd\u011bji do 24 hodin nebo jednoho pracovn\u00edho dne.<\/li>\r\n<\/ul>\r\n<h2>Proces \u0159e\u0161en\u00ed reklamace<\/h2>\r\n<ul>\r\n<li>Usilujeme o co nejrychlej\u0161\u00ed vy\u0159\u00edzen\u00ed va\u0161\u00ed reklamace. Pokud bude pot\u0159eba v\u00edce \u010dasu, budeme v\u00e1s informovat o p\u0159edpokl\u00e1dan\u00e9 dob\u011b \u0159e\u0161en\u00ed a d\u016fvodech zpo\u017ed\u011bn\u00ed.<\/li>\r\n<li>Po odsouhlasen\u00ed \u0159e\u0161en\u00ed jej provedeme do dvou pracovn\u00edch dn\u016f, pokud nebudou z va\u0161\u00ed strany vy\u017eadov\u00e1ny dal\u0161\u00ed kroky.<\/li>\r\n<\/ul>\r\n<h2>Evidence reklamac\u00ed<\/h2>\r\n<p>V\u0161echny st\u00ed\u017enosti evidujeme, v\u010detn\u011b:<\/p>\r\n<ul>\r\n<li>Va\u0161ich kontaktn\u00edch \u00fadaj\u016f, \u010d\u00edsla objedn\u00e1vky a popisu probl\u00e9mu.<\/li>\r\n<li>Navrhovan\u00e9ho \u0159e\u0161en\u00ed a p\u0159edpokl\u00e1dan\u00e9 doby vy\u0159\u00edzen\u00ed.<\/li>\r\n<li>Aktu\u00e1ln\u00edch informac\u00ed o pr\u016fb\u011bhu \u0159e\u0161en\u00ed a kone\u010dn\u00e9m v\u00fdsledku.<\/li>\r\n<\/ul>\r\n<p>Tyto z\u00e1znamy uchov\u00e1v\u00e1me po dobu a\u017e dvou let, abychom zajistili transparentnost a neust\u00e1l\u00e9 zlep\u0161ov\u00e1n\u00ed.<\/p>\r\n<p>Pokud m\u00e1te jak\u00e9koli dotazy nebo pot\u0159ebujete pomoc, nev\u00e1hejte se na n\u00e1s obr\u00e1tit. Jsme tu pro v\u00e1s!<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Postup vy\u0159\u00edzen\u00ed reklamace V BaliEasy si v\u00e1\u017e\u00edme va\u0161\u00ed zp\u011btn\u00e9 vazby a usilujeme o rychl\u00e9 a efektivn\u00ed \u0159e\u0161en\u00ed jak\u00fdchkoli probl\u00e9m\u016f. Va\u0161e reklamace n\u00e1m pom\u00e1haj\u00ed zlep\u0161ovat na\u0161e produkty, slu\u017eby i z\u00e1kaznickou zku\u0161enost. Jak podat reklamaci Reklamaci m\u016f\u017eete podat e-mailem nebo prost\u0159ednictv\u00edm kter\u00e9hokoli z kontaktn\u00edch kan\u00e1l\u016f uveden\u00fdch na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch:www.balieasy.com\/contact P\u0159i pod\u00e1n\u00ed reklamace pros\u00edm uve\u010fte \u010d\u00edslo objedn\u00e1vky [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25648","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/comments?post=25648"}],"version-history":[{"count":3,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25648\/revisions"}],"predecessor-version":[{"id":25651,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25648\/revisions\/25651"}],"wp:attachment":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/media?parent=25648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}