{"id":25625,"date":"2024-10-14T23:55:23","date_gmt":"2024-10-14T15:55:23","guid":{"rendered":"https:\/\/esim.balieasy.com\/refund-policy\/"},"modified":"2026-03-25T15:33:25","modified_gmt":"2026-03-25T07:33:25","slug":"storno-vraceni-penez","status":"publish","type":"page","link":"https:\/\/esim.balieasy.com\/cs\/storno-vraceni-penez\/","title":{"rendered":"Storno a vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25625\" class=\"elementor elementor-25625\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-446b967 e-flex e-con-boxed e-con e-parent\" data-id=\"446b967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fdc901 elementor-widget elementor-widget-heading\" data-id=\"1fdc901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Storno a vr\u00e1cen\u00ed pen\u011bz \u2013 eSIM BaliEasy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fb93ac e-flex e-con-boxed e-con e-parent\" data-id=\"2fb93ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec2777b elementor-widget elementor-widget-text-editor\" data-id=\"5ec2777b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u016fle\u017eit\u00e9 upozorn\u011bn\u00ed: Ze v\u0161ech schv\u00e1len\u00fdch vr\u00e1cen\u00fdch \u010d\u00e1stek bude ode\u010dten transak\u010dn\u00ed poplatek ve v\u00fd\u0161i 10 %. Tento poplatek pokr\u00fdv\u00e1 nevratn\u00e9 n\u00e1klady na zpracov\u00e1n\u00ed \u00fa\u010dtovan\u00e9 na\u0161\u00ed platebn\u00ed br\u00e1nou, kter\u00e9 zahrnuj\u00ed jak procentn\u00ed, tak fixn\u00ed slo\u017eku. Tento poplatek se vztahuje bez ohledu na \u010d\u00e1stku schv\u00e1lenou k vr\u00e1cen\u00ed \u2013 a\u0165 u\u017e se jedn\u00e1 o plnou (100 %) nebo \u010d\u00e1ste\u010dnou (nap\u0159. 50 %) refundaci \u2013 a bez ohledu na to, zda byla platba provedena p\u0159es PayPal, kreditn\u00ed nebo debetn\u00ed kartou.<\/p><p>V eSIM Bali Easy se zavazujeme zajistit spokojenost z\u00e1kazn\u00edk\u016f p\u0159i zachov\u00e1n\u00ed spravedlnosti a ochran\u011b p\u0159ed zneu\u017eit\u00edm. Jeliko\u017e se zab\u00fdv\u00e1me digit\u00e1ln\u00edmi produkty, na refundace a zru\u0161en\u00ed se vztahuj\u00ed specifick\u00e9 podm\u00ednky.<\/p><h2>N\u00e1rok na vr\u00e1cen\u00ed pen\u011bz<\/h2><p>Vr\u00e1cen\u00ed pen\u011bz nebude poskytnuto, pokud byl produkt pou\u017eit nebo aktivov\u00e1n.<\/p><h2>Pln\u00e9 vr\u00e1cen\u00ed pen\u011bz za neaktivovan\u00e9 eSIM karty<\/h2><p>100% vr\u00e1cen\u00ed pen\u011bz je mo\u017en\u00e9, pokud:<\/p><ul><li>Va\u0161e za\u0159\u00edzen\u00ed nen\u00ed kompatibiln\u00ed s eSIM,<\/li><li>A eSIM nebyla aktivov\u00e1na.<\/li><\/ul><p>Jak po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz:<\/p><ul><li>\u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz mus\u00ed b\u00fdt pod\u00e1na do 30 dn\u016f od data n\u00e1kupu.<\/li><li>Mus\u00edte poskytnout sn\u00edmek obrazovky z \u010d\u00e1sti \u201eO za\u0159\u00edzen\u00ed\u201c va\u0161eho za\u0159\u00edzen\u00ed, na kter\u00e9m je uveden model a podrobnosti o podpo\u0159e eSIM.<\/li><li>Je vy\u017eadov\u00e1n platn\u00fd doklad o n\u00e1kupu nebo potvrzen\u00ed o zakoupen\u00ed.<\/li><\/ul><h2>\u010c\u00e1ste\u010dn\u00e1 refundace \u2013 50 %<\/h2><p>50% refundace je mo\u017en\u00e1 v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p><ul><li>Z\u00e1mek oper\u00e1tora: V\u00e1\u0161 telefon je uzam\u010den u konkr\u00e9tn\u00edho oper\u00e1tora, co\u017e znamen\u00e1, \u017ee je v\u00e1z\u00e1n na konkr\u00e9tn\u00edho mobiln\u00edho oper\u00e1tora a nem\u016f\u017ee p\u0159ij\u00edmat eSIM od jin\u00fdch poskytovatel\u016f.<\/li><li>Z\u00e1mek poskytovatele nebo smluvn\u00ed ujedn\u00e1n\u00ed: V\u00e1\u0161 telefon je uzam\u010den u poskytovatele nebo v\u00e1z\u00e1n smluvn\u00edm ujedn\u00e1n\u00edm, kter\u00e9 neumo\u017e\u0148uje pou\u017e\u00edv\u00e1n\u00ed eSIM nebo slu\u017eeb od jin\u00e9ho poskytovatele.<\/li><li>Neposkytnut\u00ed po\u017eadovan\u00fdch informac\u00ed: Z\u00e1kazn\u00edk odm\u00edtne poskytnout \u00fadaje z pasu a IMEI, kter\u00e9 jsou nezbytn\u00e9 pro aktivaci eSIM.<\/li><\/ul><p>Dal\u0161\u00ed sc\u00e9n\u00e1\u0159e vr\u00e1cen\u00ed pen\u011bz:<\/p><ul><li>Pokud je QR k\u00f3d eSIM po\u0161kozen\u00fd nebo nelze jej naskenovat, nahrad\u00edme jej novou eSIM bez dal\u0161\u00edch n\u00e1klad\u016f.<\/li><li>Pokud nelze eSIM aktivovat z d\u016fvodu selh\u00e1n\u00ed registrace v na\u0161em syst\u00e9mu, bude poskytnuto 100% vr\u00e1cen\u00ed pen\u011bz.<\/li><\/ul><h2>Pokyny pro zpracov\u00e1n\u00ed vr\u00e1cen\u00ed pen\u011bz<\/h2><ul><li>\u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz je pod\u00e1na do 30 dn\u016f od zakoupen\u00ed.<\/li><li>Produkt z\u016fst\u00e1v\u00e1 nepou\u017eit\u00fd a neaktivovan\u00fd, v p\u016fvodn\u00edm stavu, v jak\u00e9m byl doru\u010den.<\/li><li>K \u017e\u00e1dosti je p\u0159ilo\u017een platn\u00fd doklad o zakoupen\u00ed.<\/li><\/ul><h2>Polo\u017eky, u kter\u00fdch nen\u00ed mo\u017en\u00e9 vr\u00e1cen\u00ed pen\u011bz<\/h2><p>N\u00e1sleduj\u00edc\u00ed polo\u017eky jsou striktn\u011b nevratn\u00e9:<\/p><ul><li>Digit\u00e1ln\u00ed produkty eSIM, kter\u00e9 byly doru\u010deny a aktivov\u00e1ny.<\/li><li>Produkty, kter\u00e9 byly z\u00e1kazn\u00edkem pou\u017eity nebo k nim\u017e m\u011bl z\u00e1kazn\u00edk p\u0159\u00edstup.<\/li><\/ul><h2>Podvodn\u00e9 \u017e\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz<\/h2><p>Zaujmeme p\u0159\u00edsn\u00fd postoj v\u016f\u010di podvodn\u00fdm \u017e\u00e1dostem o vr\u00e1cen\u00ed pen\u011bz. Pokud se prok\u00e1\u017ee, \u017ee jste produkt pou\u017eili a p\u0159esto se pod fale\u0161nou z\u00e1minkou pokou\u0161\u00edte o vr\u00e1cen\u00ed pen\u011bz:<\/p><ul><li>Vyhrazujeme si pr\u00e1vo nahl\u00e1sit tento incident indon\u00e9sk\u00fdm org\u00e1n\u016fm \u010dinn\u00fdm v trestn\u00edm \u0159\u00edzen\u00ed a imigra\u010dn\u00edm \u00fa\u0159ad\u016fm.<\/li><li>K podpo\u0159e na\u0161eho p\u0159\u00edpadu mohou b\u00fdt p\u0159edlo\u017eeny d\u016fkazy, v\u010detn\u011b korespondence se z\u00e1kazn\u00edkem a \u00fadaj\u016f z pasu.<\/li><li>Podvodn\u00e9 \u017e\u00e1dosti podan\u00e9 p\u0159es PayPal budou postoupeny spole\u010dnosti PayPal a p\u0159\u00edslu\u0161n\u00fdm org\u00e1n\u016fm k vy\u0159e\u0161en\u00ed.<\/li><\/ul><h2>Proces vr\u00e1cen\u00ed pen\u011bz<\/h2><p>Chcete-li po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz, kontaktujte n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9ho servisu na adrese esim@balieasy.com. Ujist\u011bte se, \u017ee poskytnete:<\/p><ul><li>Platnou \u00fa\u010dtenku nebo doklad o n\u00e1kupu.<\/li><li>Jasn\u00e9 a ov\u011b\u0159iteln\u00e9 d\u016fkazy na podporu va\u0161\u00ed \u017e\u00e1dosti.<\/li><\/ul><p>Pokud bude va\u0161e \u017e\u00e1dost o vr\u00e1cen\u00ed pen\u011bz schv\u00e1lena, bude vr\u00e1cen\u00e1 \u010d\u00e1stka zpracov\u00e1na na v\u00e1\u0161 p\u016fvodn\u00ed zp\u016fsob platby. Doba zpracov\u00e1n\u00ed se m\u016f\u017ee li\u0161it v z\u00e1vislosti na va\u0161em poskytovateli platebn\u00edch slu\u017eeb.<\/p><p><strong>Upozorn\u011bn\u00ed:<\/strong> Ze v\u0161ech schv\u00e1len\u00fdch refundac\u00ed bude ode\u010dten transak\u010dn\u00ed poplatek ve v\u00fd\u0161i 10 %. Tato \u010d\u00e1stka odr\u00e1\u017e\u00ed celkov\u00e9 n\u00e1klady na zpracov\u00e1n\u00ed \u00fa\u010dtovan\u00e9 na\u0161\u00ed platebn\u00ed br\u00e1nou, kter\u00e9 zahrnuj\u00ed jak procentn\u00ed slo\u017eku, tak pevn\u00fd poplatek za transakci. Tyto poplatky jsou nevratn\u00e9 a nejsou n\u00e1m vr\u00e1ceny zpracovatelem plateb, a to ani v p\u0159\u00edpad\u011b, \u017ee byla platba provedena kreditn\u00ed nebo debetn\u00ed kartou bez \u00fa\u010dtu PayPal.<\/p><h2>Spory ohledn\u011b vr\u00e1cen\u00ed pen\u011bz<\/h2><p>Pokud se v\u00e1m vr\u00e1cen\u00e1 \u010d\u00e1stka nezobrazuje na \u00fa\u010dtu:<\/p><ul><li>Zkontrolujte znovu sv\u016fj bankovn\u00ed \u00fa\u010det nebo \u00fa\u010det PayPal.<\/li><li>Obra\u0165te se na sv\u00e9ho poskytovatele platebn\u00edch slu\u017eeb, proto\u017ee doba zpracov\u00e1n\u00ed se m\u016f\u017ee li\u0161it.<\/li><li>Pro dal\u0161\u00ed pomoc n\u00e1s kontaktujte na adrese esim@balieasy.com.<\/li><\/ul><h2>V\u00fdm\u011bna<\/h2><p>V\u00fdm\u011bna se nevztahuje na digit\u00e1ln\u00ed produkty. Pokud v\u0161ak dojde k ov\u011b\u0159en\u00e9mu probl\u00e9mu s poskytnutou eSIM, neprodlen\u011b ji vym\u011bn\u00edme.<\/p><h2>Souhlas s podm\u00ednkami<\/h2><p>Zakoupen\u00edm na\u0161ich produkt\u016f potvrzujete a souhlas\u00edte s podm\u00ednkami uveden\u00fdmi v t\u011bchto Z\u00e1sad\u00e1ch vr\u00e1cen\u00ed pen\u011bz a zru\u0161en\u00ed.<\/p><p>D\u011bkujeme za pochopen\u00ed a podporu. V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f nebo pro dal\u0161\u00ed pomoc kontaktujte n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 podpory.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Storno a vr\u00e1cen\u00ed pen\u011bz \u2013 eSIM BaliEasy D\u016fle\u017eit\u00e9 upozorn\u011bn\u00ed: Ze v\u0161ech schv\u00e1len\u00fdch vr\u00e1cen\u00fdch \u010d\u00e1stek bude ode\u010dten transak\u010dn\u00ed poplatek ve v\u00fd\u0161i 10 %. Tento poplatek pokr\u00fdv\u00e1 nevratn\u00e9 n\u00e1klady na zpracov\u00e1n\u00ed \u00fa\u010dtovan\u00e9 na\u0161\u00ed platebn\u00ed br\u00e1nou, kter\u00e9 zahrnuj\u00ed jak procentn\u00ed, tak fixn\u00ed slo\u017eku. Tento poplatek se vztahuje bez ohledu na \u010d\u00e1stku schv\u00e1lenou k vr\u00e1cen\u00ed \u2013 a\u0165 u\u017e se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25625","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/comments?post=25625"}],"version-history":[{"count":5,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25625\/revisions"}],"predecessor-version":[{"id":25631,"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/pages\/25625\/revisions\/25631"}],"wp:attachment":[{"href":"https:\/\/esim.balieasy.com\/cs\/wp-json\/wp\/v2\/media?parent=25625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}